Tier II Helpdesk Specialist – On-Site Scott AFB (Secret)

CEdge Inc.; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

CEdge Inc. is seeking an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site assistance at Scott AFB, IL.

The role requires troubleshooting and resolving workstation and peripheral issues in NIPRNET/SIPRNET environments with a focus on rapid problem resolution and knowledge-base maintenance. The candidate should hold required certifications (IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP) and be prepared to deliver monthly knowledge-base updates.

Qualifications

• Secret clearance required.
• Experience in on-site helpdesk support.
• Familiarity with NIPRNET and SIPRNET environments.
• Ability to document resolutions in a knowledge base and deliver monthly reports.

Responsibilities

• Provide on-site support for SDDC’s NIPRNET and SIPRNET customers.
• Troubleshoot, diagnose, and resolve workstation and peripheral problems per baseline configurations.
• Establish and maintain a knowledge database of problem resolutions for SDDC BDE, BN, and DET Level customers.
• Provide the Government a copy of the knowledge database monthly.
• Deliver knowledge database with problem and resolution by the 10th business day of the following month.
• Configure, maintain, and troubleshoot desktop platforms, imaging/setup/installations, and replacements for workstations and peripherals.

Skills

Troubleshooting

On-site support

Desktop imaging

Knowledge base

Customer focus

Education

IAT II

CCNA Security

CSA+

GICSP

GSEC

Security+CE

SSCP

Job description

CEdge Inc. is seeking an Intermediate Helpdesk Support Services Specialist (Tier II) to provide on-site assistance at Scott AFB, IL.

The role requires troubleshooting and resolving workstation and peripheral issues in NIPRNET/SIPRNET environments with a focus on rapid problem resolution and knowledge-base maintenance. The candidate should hold required certifications (IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP) and be prepared to deliver monthly knowledge-base updates.