Tier II Engineer: VOIP, PBX & Cloud Support

SmartChoice; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid time off

Employer-matched 401(k)

Monthly cell phone stipend

Employee Assistance Program

Job summary

SmartChoice in Saint Petersburg, Florida, is seeking a Tier II Engineer responsible for resolving customer service and technical support requests. You will take ownership of support tickets and ensure their resolution within agreed SLAs.

The ideal candidate has 3-5 years of related experience, strong VoIP knowledge, and excellent communication skills. Join us in a collaborative environment that offers competitive salary and growth opportunities.

Qualifications

• 3-5 years experience in Customer Service or Technical Support.
• Proficient in troubleshooting VoIP systems and PBX functionality.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve inbound customer service and technical support requests.
• Own tickets from assignment to resolution.
• Support fax and EFAX configurations.

Skills

Customer Service

Technical Support

Voice over IP principles

Problem-solving

Communication skills

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Cisco switches and routers

Job description

SmartChoice in Saint Petersburg, Florida, is seeking a Tier II Engineer responsible for resolving customer service and technical support requests. You will take ownership of support tickets and ensure their resolution within agreed SLAs.

The ideal candidate has 3-5 years of related experience, strong VoIP knowledge, and excellent communication skills. Join us in a collaborative environment that offers competitive salary and growth opportunities.