Tier 2/3 MSP Systems Engineer – VoIP & Cloud

ComTech Systems Inc; Gaithersburg (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO

SIMPLE IRA

Disability Insurance

Dental insurance

Health insurance

Vision insurance

Job summary

ComTech Systems is seeking a Tier 2/3 Systems Engineer to join our growing team in Gaithersburg, MD. The ideal candidate is a technically driven professional who enjoys solving complex IT and Voice challenges, supporting SMB client environments, and delivering exceptional customer service.

This role serves as an escalation resource for advanced technical issues, executes and implements technical projects, and helps drive continuous improvement across our service operations.

Qualifications

• 3+ years of IT support experience, preferably SMBs in MSP environments.
• Strong troubleshooting across Microsoft 365, Azure, Windows Server and AD.
• Experience with networking, firewalls, VoIP, cybersecurity, backup and cloud tech.
• Experience supporting switches, wireless networks, VPNs, virtualization and endpoint security.
• MSP and ConnectWise experience strongly preferred with VoIP platform knowledge.

Responsibilities

• Troubleshoot and resolve escalated desktop, server, network, cloud and VoIP issues.
• Support Microsoft 365, Azure, Windows Server, AD, networking, security and backup solutions.
• Perform upgrades, migrations, deployments and project work.
• Diagnose root causes and implement long-term solutions.
• Assist with planning, recommendations and client projects.
• Provide guidance to Tier 1 technicians.
• Perform onsite support and installations as needed.
• Maintain ticket notes, time entries and documentation.
• Participate in after-hours maintenance and on-call rotation.

Skills

Microsoft 365

Azure

Windows Server

Active Directory

Networking

Firewalls

VoIP systems

Cybersecurity

Backup

Cloud technologies

Troubleshooting

Documentation

MSP experience

ConnectWise

On-site support

Team mentoring

Tools

MSP tools

ConnectWise

VoIP platforms (Zultys, Metaswitch, Netsapiens)

WatchGuard

Ubiquiti networking

Job description

ComTech Systems is seeking a Tier 2/3 Systems Engineer to join our growing team in Gaithersburg, MD. The ideal candidate is a technically driven professional who enjoys solving complex IT and Voice challenges, supporting SMB client environments, and delivering exceptional customer service.

This role serves as an escalation resource for advanced technical issues, executes and implements technical projects, and helps drive continuous improvement across our service operations.