Senior Unified Communications & Networking Engineer

Smart Choice Communications; Saint Petersburg (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary with incentives

Generous paid time off

Employer‑matched 401(k)

Monthly cell phone stipend

Employee Assistance Program

Job summary

SmartChoice Communications in St. Petersburg, FL is seeking a Level III Engineer to lead advanced escalations across voice, data, and unified communications.

You will coordinate with field engineers, carriers, and internal teams to restore service and document complex resolutions. The role requires a strong background in Cisco UC, Meraki, Microsoft Teams, and SBC environments, with multiple certifications preferred.

Qualifications

• Bachelor's degree in information technology, networking, telecommunications, or related field.
• Five+ years of experience in technical support, network operations, unified communications, or related customer-facing engineering role.
• Four+ years of hands-on voice and data networking experience with advanced troubleshooting.
• Certifications such as Cisco CCNA/CCNP, Microsoft Teams Administrator, or Meraki preferred.

Responsibilities

• Own advanced escalations from Level I/II engineers, handling complex incidents in voice, data, and UC.
• Troubleshoot LAN/WAN, VLANs, routing, switching, wireless, VPN, DHCP, DNS, NAT, QoS, firewalls, and internet circuits.
• Administer and troubleshoot Cisco Unity/CM, SBCs, Asterisk, SIP trunks, and carrier services.
• Support Microsoft Teams Phone including Direct Routing and SBC connectivity.
• Configure Cisco/Meraki network gear and ensure hardware/site connectivity.
• Coordinate with field teams, carriers, and vendors to isolate issues and restore service.
• Lead incident response, provide clear updates and escalation paths.
• Document end-to-end issue stories, actions, and resolutions for knowledge sharing.
• Prepare root cause analyses for major incidents.
• Perform system administration and change coordination as required.
• Maintain up-to-date customer documentation and diagrams.
• Mentor junior engineers and participate in technical planning.
• Act as a senior escalation resource and technical mentor for Level I through Level III engineers.
• Participate in service reviews, project-to-support handoffs, and technical planning discussions when senior engineering support is required.
• Participate in the on-call rotation and incident-management process, including after-hours support when scheduled.

Skills

Bachelor's degree in IT/Networking

5+ years technical support/engineering

4+ years voice/data networking

CCNA/CCNP or equivalent certs

Microsoft Teams Admin/Collaboration

Strong documentation & customer-facing

Education

Bachelor's degree in information technology, networking, or telecommunications

CCNA/CCNP or equivalent certifications

Microsoft Teams Administrator or CCURE CollaborationCerts

Tools

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco voice gateways / CUBE/SBC

Meraki devices

Microsoft Teams Phone / Direct Routing

Asterisk-based systems

Job description

SmartChoice Communications in St. Petersburg, FL is seeking a Level III Engineer to lead advanced escalations across voice, data, and unified communications.

You will coordinate with field engineers, carriers, and internal teams to restore service and document complex resolutions. The role requires a strong background in Cisco UC, Meraki, Microsoft Teams, and SBC environments, with multiple certifications preferred.