Tier II Deskside IT Technician – On-site

Peraton; Livermore (CA); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton in Livermore, CA is seeking a Tier II Deskside Support Technician to join our Enterprise IT Services team. You will provide deskside hardware and software support, troubleshoot Windows environments and Office apps, and assist with mobile devices and network connectivity while maintaining strong customer service.

This onsite role requires US citizenship and DOE security clearance eligibility; candidates typically hold a bachelor’s degree with experience or equivalent.

Qualifications

• Bachelor’s degree with 5+ years of experience or Master’s with 3+ years, or equivalent education/experience.
• U.S. Citizen with ability to obtain/maintain a DOE security clearance.
• Experience as Tier 2 or advanced technical support.
• Strong troubleshooting and Windows/Office experience.
• Hands-on PC hardware repair and peripheral support.
• Familiar with iOS devices and basic mobile device management.
• Experience with LAN/WAN, TCP/IP, and Wi‑Fi connectivity.
• Excellent communication and customer service skills.

Responsibilities

• Provide deskside support for PC hardware, peripherals, printers, and related equipment.
• Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications.
• Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues.
• Diagnose and resolve intermediate to advanced network connectivity problems.
• Handle and resolve incidents escalated from the Tier 1 Service Desk.
• Document troubleshooting steps, resolutions, and recommendations in the ticketing system.
• Collaborate with IT staff to identify recurring issues and recommend long term solutions.
• Maintain a strong customer service focus while working directly with end users.
• Assist with hardware deployments, upgrades, and system imaging as needed.

Skills

Windows troubleshooting

Office applications

Deskside support

Mobile devices

Network fundamentals

Customer service

Troubleshooting

Documentation

Education

Bachelor’s degree + 5 years experience

Master’s degree + 3 years experience

Associates degree + 7 years experience

High School diploma/equivalent + 9 years

Tools

Ticketing system

PC hardware repair

Mobile Device Management

Windows OS

Job description

Peraton in Livermore, CA is seeking a Tier II Deskside Support Technician to join our Enterprise IT Services team. You will provide deskside hardware and software support, troubleshoot Windows environments and Office apps, and assist with mobile devices and network connectivity while maintaining strong customer service.

This onsite role requires US citizenship and DOE security clearance eligibility; candidates typically hold a bachelor’s degree with experience or equivalent.