Tier I Technical Support Specialist

Telomack Cabling Solutions; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Mileage reimbursement

Overtime eligibility

Training and credentials path

Job summary

Telomack Cabling Solutions is seeking a Tier I Technical Support Specialist in Houston, TX. This full-time role runs Monday to Friday 8am–5pm, with occasional after-hours or weekend work as client needs arise.

You will resolve Level 1 tickets and install PCs at client sites across the Houston metro, with travel using your own vehicle and mileage reimbursement. You must have an A+ Certification and an associate degree in IT or equivalent experience, plus 1–3 years of customer service or help desk

Qualifications

• 1–3 years of customer service or help desk experience.
• Experience with Office 365, Windows OS, and Windows Server.
• Proficiency with Microsoft Office and Google Workspace.
• Experience with Apple and Android devices.
• Valid driver's license, current insurance, and ability to pass a standard background check and drug test.

Responsibilities

• Answer incoming service desk calls and emails, set ticket priority, and resolve Level 1 issues within 24 hours.
• Troubleshoot software problems and document every step in the ticket system in real time.
• Escalate tougher tickets to Level 2 techs with a warm hand-off.
• Stage, install, and configure client PCs, transfer user data, and follow up to confirm everything works.
• Drive to client sites around the Houston metro in your personal vehicle, with mileage reimbursed.
• Respond to alerts from monitored antivirus and backup systems.

Skills

Customer service experience

Problem solving

Clear communication

Documentation skills

Education

Associate degree in IT or equivalent experience

Tools

Office 365

Windows OS

Windows Server

Microsoft Office

Google Workspace

Apple devices

Android devices

Job description

Telomack Cabling Solutions is hiring a Tier I Technical Support Specialist in Houston, TX. full time, Monday to Friday 8am to 5pm. You'll need an A plus Certification and an associate degree in IT or equivalent experience, and you'll spend your days resolving client tickets and installing PCs at client sites across the Houston metro..

Who You Are:

• You are a natural problem solver who likes figuring out why something broke and fixing it fast.

• You are a clear communicator who explains technical issues without the jargon and leaves clients happier than you found them.

• You take pride in tight documentation, an organized day, and learning something new every week.

• You bring 1 to 3 years of customer service or help desk experience, plus working knowledge of Office 365, Windows OS, and Windows Server.

• You bring proficiency in Microsoft Office and Google Workspace, and experience with Apple and Android devices.

• You bring a valid driver's license, current insurance, and the ability to pass a standard background check and drug test.

Who We Are:

• Telomack Cabling Solutions has served Greater Houston businesses for more than 20 years.

• We deliver custom telecommunication cabling, from simple Ethernet access to coordinating 2,000 plus drops in a national call center.

• Clients count on us to get the job done efficiently and on schedule.

What You Will Do Each Day:

• Answer incoming service desk calls and emails, set ticket priority, and resolve Level 1 issues within 24 hours.

• Troubleshoot software problems and document every step in the ticket system in real time.

• Escalate tougher tickets to Level 2 techs with a warm hand-off.

• Stage, install, and configure client PCs, transfer user data, and follow up to confirm everything works.

• Drive to client sites around the Houston metro in your personal vehicle, with mileage reimbursed.

• Respond to alerts from monitored antivirus and backup systems.

Why You'll Love Working Here:

• Full time, office and client-site based, Monday to Friday 8am to 5pm, with occasional after-hours or weekend work when client needs demand it.

• Overtime eligible.

• Mileage reimbursement for all client travel.

• Training and professional development to earn and keep your credentials, with a path toward Level 2 work.