Tier I IT Help Desk: Fast-Paced Support & Growth

Linear 1 Technologies; Dublin (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Company laptop

1 day PTO per month

Shared company vehicle

Learning Hub

Growth opportunities

Job summary

Linear 1 Technologies is a Managed Service Provider (MSP) delivering VoIP, fiber internet, IT network infrastructure, and cybersecurity solutions across Central Ohio. We seek a Tier I Support Desk Technician for our Dublin, OH office.

This temporary-to-hire role is ideal for hands-on help desk professionals who enjoy solving client issues and growing with the team. You will support Microsoft 365, VoIP telecom, and entry-level security tasks, with opportunities to participate in larger projects

Qualifications

• 2+ years of hands-on help desk or service desk experience.
• Understanding of Microsoft 365 tenant administration.
• Windows 10/11 admin, configuration and troubleshooting.
• Strong customer service and documentation skills.
• Basic networking knowledge.
• Hosted VoIP familiarity or ability to learn quickly.
• Sense of urgency and ownership: follow tickets through to resolution.
• Desire to learn and grow in IT.

Responsibilities

• Provide frontline technical support via phone, email, and on-site visits.
• Log tickets, troubleshoot, and resolve before escalating.
• Handle password resets, account lockouts, and MS 365 user issues.
• Work VoIP tickets: extensions, voicemail, call forwarding.
• Monitor support queues in HubSpot; triage cybersecurity events.
• Document actions in tickets for billing and quality.
• Escalate advanced tickets to senior techs.
• Troubleshoot hardware, software, telecom, and network issues.

Skills

Help desk experience

Microsoft 365 administration

Windows administration

Customer service

Documentation

Basic networking

VoIP familiarity

Ownership mindset

Willingness to learn

Driver's license

Education

A+ Certification

Network+ Certification

MCP Certification

Tools

3CX

RingCentral

VoIP platforms

Job description

Linear 1 Technologies is a Managed Service Provider (MSP) delivering VoIP, fiber internet, IT network infrastructure, and cybersecurity solutions across Central Ohio. We seek a Tier I Support Desk Technician for our Dublin, OH office.

This temporary-to-hire role is ideal for hands-on help desk professionals who enjoy solving client issues and growing with the team. You will support Microsoft 365, VoIP telecom, and entry-level security tasks, with opportunities to participate in larger projects