Frontline IT Help Desk Tech – Temp-to-Hire, Growth

Linear-1-Technologies; Dublin (OH); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Company laptop

1 day PTO per month

Shared company vehicle

In-house Education Learning Hub

Flexible work environment

Growth opportunities

Job summary

Linear 1 Technologies in Dublin, OH is seeking a motivated Tier I Support Desk Technician on a temporary, evaluation-based basis with the goal of transitioning to a full-time role. You will handle frontline support across Microsoft 365, VoIP telecom, and basic security issues while collaborating with experienced engineers.

You will contribute to ticketing, remote and on-site support, and participate in larger projects as your skills grow, with opportunities to advance within the MSP environment.

Qualifications

• 2+ years hands-on help desk experience
• Microsoft 365 administration at tenant level
• Windows 10/11 admin, configuration, and troubleshooting
• Strong customer service and documentation skills
• Basic networking knowledge (routers, switches, firewalls)
• Familiar with hosted VoIP systems or quick to learn one
• Sense of urgency and ownership of tickets
• Willingness to lift up to 40 pounds, with driver’s license

Responsibilities

• Provide frontline technical support via phone, email, and on-site visits
• Log tickets, troubleshoot, and resolve issues or escalate to higher-tier technicians
• Handle Tier 1 requests like password resets and account lockouts
• Work VoIP/telecom tickets (extensions, voicemail, call forwarding)
• Monitor support queues using HubSpot
• Triage cybersecurity events per procedure
• Document actions in tickets for billing and quality
• Escalate advanced tickets to senior technicians
• Troubleshoot hardware, software, telecom, and network issues
• Restore service quickly with temporary fixes while root cause is investigated
• Install, configure, and test desktops, laptops, and network devices
• Assist with small IT projects and support larger deployments
• Communicate ETA updates and guidance to clients
• Learn new technologies and apply hands-on
• Coordinate with vendors when needed
• Maintain professional, organized support requests
• Identify continued educational needs
• Additional full-time on-call rotation after hire

Skills

Help desk experience

Microsoft 365 admin

Windows admin

Customer service

Networking basics

VoIP familiarity

Learning mindset

Documentation

Driver's license

Education

A+, Network+, MCP

Tools

3CX

RingCentral

8x8

HubSpot

DNS services

Job description

Linear 1 Technologies in Dublin, OH is seeking a motivated Tier I Support Desk Technician on a temporary, evaluation-based basis with the goal of transitioning to a full-time role. You will handle frontline support across Microsoft 365, VoIP telecom, and basic security issues while collaborating with experienced engineers.

You will contribute to ticketing, remote and on-site support, and participate in larger projects as your skills grow, with opportunities to advance within the MSP environment.