IT Service Desk Temp — 3 Months, Fri Remote

Flynn Group; Independence Township (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Flynn Group is seeking a Level I IT Service Desk professional in Ohio to support end users with IT issues and inquiries. The role serves as the first point of contact, resolving incidents quickly and logging details comprehensively. You will escalate complex problems to Level II and collaborate with hardware teams on device requests.

Preferred candidates hold a Bachelor's degree and 1–3 years in IT, with ITIL/HDI experience a plus. Candidates must type 40 wpm and be able to lift up to 50 pounds.

Qualifications

• Experience in IT or related field (1-3 years) required or preferred.
• Excellent customer service skills, with strong verbal and written communication.
• Ability to type 40 words per minute and document details accurately.
• Flexibility to work in a five-day cycle with four days in office and one remote day.

Responsibilities

• Serve as first point of contact for IT-related issues.
• Log incidents accurately and escalate to Level II when needed.
• Follow troubleshooting steps and update knowledge base accordingly.
• Coordinate hardware requests and liaise with the Tech Depot.
• Assist Risk department with retrieval of surveillance videos per procedure.

Skills

Customer service

Verbal communication

Written communication

Typing speed 40 wpm

Education

Bachelor's degree (preferred)

Job description

Flynn Group is seeking a Level I IT Service Desk professional in Ohio to support end users with IT issues and inquiries. The role serves as the first point of contact, resolving incidents quickly and logging details comprehensively. You will escalate complex problems to Level II and collaborate with hardware teams on device requests.

Preferred candidates hold a Bachelor's degree and 1–3 years in IT, with ITIL/HDI experience a plus. Candidates must type 40 wpm and be able to lift up to 50 pounds.