Tier I Helpdesk Technician (On-Site)

Pacific Office Automation Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Matched 401k

HSA Programs

Job summary

Pacific Office Automation is seeking a Tier I Helpdesk Technician to join our on-site IT team in Phoenix, AZ (Beaverton, OR also options). The role is full-time and on-site, Monday–Friday, 8am–5pm.

Base location can be Phoenix or Beaverton, with responsibilities to troubleshoot network, PC, VOIP and server issues, and to work with sales reps and VOIP engineers while assisting customers to resolve problems effectively.

Qualifications

• Associates or Bachelor’s degree.
• 1–2 years IT experience with a willingness to learn.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office 365.

Responsibilities

• Remotely troubleshoot network, PC, VOIP, and server issues.
• Collaborate with sales reps and VOIP engineers to resolve issues.
• Assist customers and diagnose problems to ensure quick resolutions.

Skills

Customer service

Problem solving

Microsoft Office 365

Communication skills

Learning mindset

Fast-paced environment

Education

Associates or Bachelor's degree

Job description

Tier 1 Helpdesk Technician| Full-time, on-site position| Monday–Friday 8am-5pm| Based in either Beaverton, Oregon, or Phoenix, Arizona.

Phoenix, AZ: 4501 E McDowell Rd, Phoenix, AZ 85008

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX & HI With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who is passionate about customer service, knows how to take initiative, has excellent follow-through, and truly enjoys solving problems? Pacific Office Automation wants to talk to you!
Come Join POA's growing and dynamic IT team in Beaverton, OR or Phoenix, AZ as a Tier I Help-desk Technician!

• Remotely troubleshoot and diagnose our customer’s network connectivity, PC, VOIP, and server issues
• Work closely helping to resolve issues with sales representatives and VOIP engineers
• Work with our customers to troubleshoot any issues

Qualifications

• Associates or Bachelor’s degree
• 1-2 years professional IT experience mixed with a willingness and capability to learn
• Ability to problem solve
• Excellent written and oral communication skills
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office 365
• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• HSA Programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.