Tier 3 National Help Desk Engineer II - Remote

Sharp Electronics Corporation USA; Kingsport (TN); On-site; USD 61,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

401k match

Employee assistance

Wellness program

Training & mentorship

Voluntary insurance

Dynamic culture

Job summary

Sharp Business Systems is seeking a National Helpdesk Engineer II to deliver Tier 3 helpdesk support and server/infrastructure assistance for diverse clients across the United States. You will diagnose issues via phone and remote tools, and log tickets for reporting.

Onsite deployment and collaboration with Project Engineers are part of the role. Ideal candidates have 7–9 years in technical support, Azure certification preferred, and excellent communication skills.

Qualifications

• 7-9 years in a technical support role.
• Azure certification preferred.
• Experience with Windows Server operating systems.
• Basic Windows server administration.
• LAN/WAN and network troubleshooting.
• Experience with email server & spam filtering.
• Excellent communication skills.
• Team-oriented and self-motivated.
• Ability to work remotely as needed.

Responsibilities

• Respond to escalated calls, tickets, and emails to troubleshoot issues.
• Analyze server and infrastructure alerts and respond accordingly.
• Onsite deployment of desktops, servers, and infrastructure equipment.
• Collaborate with project engineers on customer projects.
• Troubleshoot, monitor, and maintain client systems.
• Support current Windows Server operating systems and products.
• Escalate unresolved issues to appropriate channels.
• Maintain strong customer service and communication.
• Occasional weekend work and remote server updates.

Skills

Azure cert

Windows Server

Remote support

LAN/WAN

Email security

Strong communicator

Team player

Self-motivated

Remote work capable

Tools

Remote management tools

Job description

Sharp Business Systems is seeking a National Helpdesk Engineer II to deliver Tier 3 helpdesk support and server/infrastructure assistance for diverse clients across the United States. You will diagnose issues via phone and remote tools, and log tickets for reporting.

Onsite deployment and collaboration with Project Engineers are part of the role. Ideal candidates have 7–9 years in technical support, Azure certification preferred, and excellent communication skills.