Senior National Help Desk Engineer

Sharp Electronics Corporation (US); Kingsport (TN); Hybrid; USD 61,000 - 70,000; Full time

Benefits offered by this job

Healthcare plans

401k plan

Employee Assistance Plan

Wellness program

Training & mentorship

Voluntary insurance benefits

Job summary

Sharp Electronics Corporation is seeking a National Helpdesk Engineer II to deliver Tier 3 end-user helpdesk support and server/infrastructure expertise for diverse clients. The role covers diagnosing complex issues via remote tools, on-site deployment, and ticket logging for tactical reporting.

Responsibilities include handling escalated cases, monitoring server alerts, and collaborating with Project Engineers, with occasional remote work and weekend duties as needed.

Qualifications

• 7-9 years of experience in a technical support role.
• At least 7 years in a remote technical support role.
• Azure certification highly preferred.
• Experience with Windows Server operating systems required.
• Basic administration of Windows servers preferred.
• LAN/WAN and basic network troubleshooting and problem solving preferred.
• Familiarity with email server and spam filtering technology preferred.
• Exceptional communication skills required.
• Energetic, self-motivated, and works well in a team.
• Ability to work remotely as needed.

Responsibilities

• Respond to calls, tickets, and emails escalated from NHD Services to troubleshoot issues.
• Analyze and respond to server and infrastructure alerts.
• Onsite deployment of desktops, servers, and infrastructure equipment.
• Collaborate on customer projects with NHD Service teams and Project Engineers.
• Troubleshoot, monitor, and maintain client computers and desktop apps.
• Support current Windows Server operating systems and server products.
• Escalate unresolved issues to appropriate internal channels.
• Must be motivated and work well in a team environment.
• Occasional weekend work and remote server updates may be required.

Skills

Azure Certification

Excellent communication

Team player

Problem solving

Tools

Windows Server

Email server

Spam filtering tech

Job description

Sharp Electronics Corporation is seeking a National Helpdesk Engineer II to deliver Tier 3 end-user helpdesk support and server/infrastructure expertise for diverse clients. The role covers diagnosing complex issues via remote tools, on-site deployment, and ticket logging for tactical reporting.

Responsibilities include handling escalated cases, monitoring server alerts, and collaborating with Project Engineers, with occasional remote work and weekend duties as needed.