Senior National Help Desk & Server Engineer (Remote)

Sharp Electronics

Kingsport (TN)

Hybrid

USD 61,000 - 70,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Healthcare plans

401k plan

Employee assistance

Wellness program

Training & mentorship

Voluntary insurance

Diversity-focused culture

Job summary

The National Helpdesk Engineer II at Sharp Electronics Corporation provides Tier 3 helpdesk and server/infrastructure support for diverse clients, including Windows Server and Azure-related tasks. You will diagnose complex issues, log tickets, and collaborate with Project Engineers to deliver effective solutions.

Required are 7–9 years in technical support, strong communication, and the ability to work both remotely and onsite as needed.

Qualifications

7-9 years' experience in a technical support role.
At least 7 years' experience in a remote technical support role.
Current Microsoft Azure Certification is highly preferred.
Experience with Windows Server operating systems.
LAN/WAN and basic network troubleshooting preferred.
Strong communication and teamwork abilities.

Responsibilities

Respond to calls, tickets, and emails escalated from NHD Services to troubleshoot issues.
Analyze server and infrastructure alerts and take corrective actions.
Onsite deployment of desktops, servers, and infrastructure equipment.
Collaborate with project engineers on customer projects.
Troubleshoot, monitor, and maintain client computers and apps.
Escalate unresolved issues to appropriate internal channels.
Occasional remote work to update servers and support activities.