Tier 3 Laptop Repair Technician — Hardware Expert

PlanITROI LLC; Youngsville (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matches

Paid time off

Job summary

PlanITROI LLC is seeking a highly skilled Laptop Repair Technician - Tier 3 to join our Center of Excellence in Youngsville, NC. You will diagnose complex hardware issues, perform advanced board-level repairs, and drive efficiency in high-volume repair workflows.

Ideal candidates have 3+ years of hands-on experience with AIOs, laptops, servers, and Apple/PC devices, with strong ERP documentation discipline and a focus on quality and asset recovery.

Qualifications

• 3+ years troubleshooting and performing repairs at a high production level on AIO, laptops, PCs, smartphones, servers, and tablets.
• Expert-level hardware diagnostics to identify, troubleshoot, and resolve complex or intermittent hardware failures.
• Advanced board-level and component-level repair capabilities, including power circuitry and system boards.
• Strong knowledge of Enterprise models and OEM part numbers for accurate parts orders.
• Proficiency with both Apple and PC ecosystems, including enterprise-grade devices.

Responsibilities

• Diagnose complex or intermittent hardware failures.
• Repair AIO, laptops, PCs, tablets, servers, smartphones, and Apple products.
• Perform advanced board-level or component-level repairs.
• Oversee configuration standards and quality benchmarks.
• Support repair standards, workflows, and cost-efficiency initiatives.
• Monitor repair yield and recommend process improvements.
• Ensure accurate inventory movement and ERP compliance.
• Support high-priority client builds and custom configurations.
• Production level goal; 22+ units daily.

Skills

Troubleshooting hardware

Board-level repairs

Enterprise devices

OEM part knowledge

Apple & PC ecosystems

Tools

ERP software

Job description

PlanITROI LLC is seeking a highly skilled Laptop Repair Technician - Tier 3 to join our Center of Excellence in Youngsville, NC. You will diagnose complex hardware issues, perform advanced board-level repairs, and drive efficiency in high-volume repair workflows.

Ideal candidates have 3+ years of hands-on experience with AIOs, laptops, servers, and Apple/PC devices, with strong ERP documentation discipline and a focus on quality and asset recovery.