Elite Laptop Repair Technician Level 3 (Temp to Perm)

PlanITROI LLC; Youngsville (NC); Vor Ort; USD 34.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off

Zusammenfassung

PlanITROI LLC in Youngsville, NC is seeking an Elite Laptop Repair Technician Level 3. You will tackle the toughest diagnostics and board-level repairs, setting quality standards and coaching teammates.

Expect a baseline of 22+ complete repairs per day across laptops, desktops, tablets, and more, with a temp-to-perm path after 90 days. You will work at the bench on high-priority client orders, collaborate with the team, and contribute to repair standards, SOPs, and process improvements while

Qualifikationen

• Board-level diagnostics and micro-soldering skills required.
• Strong knowledge of multiple OEM models and parts.
• Experience training or mentoring other technicians.
• Excellent documentation habits and safety-conscious workstation.

Aufgaben

• At the bench: run full hardware diagnostics and board-level repair, perform micro-soldering, replace displays and components.
• Across the team: share knowledge, maintain repair standards, track yield, and contribute to SOP development.

Kenntnisse

BoardDiagnostics

Micro-soldering

OEM model knowledge

Mentoring technicians

Documentation habits

Lifting up to 50 lbs

Team collaboration

Jobbeschreibung

Elite Laptop Repair Technician Level 3 (Temp to Perm)

Elite Laptop Repair Technician (Tier 3) Temp to Perm

Youngsville, NC | Full-time, Monday to Friday | Hourly + uncapped bonus

Bring It Home

For years, difficult computer repairs were shipped overseas. The work left, the jobs left, and the craft went with them. We're bringing it back.

At PlanITROI, we're building the world's greatest computer repair and refurbishment facility in Youngsville, North Carolina. Every device you repair proves that U.S.-based technicians deliver the speed, quality, and value to win this work back and keep it.

About PlanITROI

Since 2001, PlanITROI has been an IT lifecycle services company for OEMs, retailers, enterprises, education, and SMB organizations. We run on one philosophy: reuse-as-intended-use. Retired IT still has value, so we reuse it before we recycle.

We turn returned, retired, and idle laptops, PCs, smartphones, and tablets into recertified, affordable technology, sold directly and through the largest retailers in the world. Our repair floor is where that value gets recovered.

The Role

Can-Do Attitude + Attitude of Gratitude + Team Player + Reliability + Wanting to build something bigger than yourself.

This is the highest technical tier on our Computer Repair Team. You'll take on the toughest diagnostics and board-level repairs, set the quality bar for the line, and coach the technicians around you.

The baseline is 22+ complete, quality repairs per day. You'll work mostly on laptops, along with all-in-ones, desktops, tablets, smartphones, servers, and Apple devices. This is a temp-to-perm opportunity with a 90-day conversion.

Responsibilities

At the bench

• Run full hardware diagnostics to find the root cause of complex or intermittent failures, and order the right parts
• Perform motherboard diagnosis and board-level repair, including micro-soldering, power circuitry, and micro-component replacement
• Replace displays, keyboards, touchpads, palm rests, batteries, hinges, covers, speakers, and ports
• Build and configure high-priority client orders and custom setups

Across the team

• Sharing technical knowledge, troubleshooting methods, and repair practices with teammates
• Own configuration standards and quality benchmarks for the repair line
• Track repair yield, spot recurring failure patterns, and recommend process improvements
• Help build repair standards, workflows, and SOPs for the new repair floor
• Advise management on repair vs. as-is resale decisions based on device condition and repair cost
• Keep ERP records, repair notes, and inventory movement accurate

What You Bring

• 4+ years of high-production repair experience (or equivalent demonstrated skill), with laptops as your core
• Ability to complete 22+ quality repairs per day
• Board-level diagnostics and micro-soldering skills
• Strong knowledge of Dell, HP, Lenovo, and Apple models and OEM part numbers
• Experience across Apple and PC ecosystems, including enterprise and custom-configured devices
• Experience training or mentoring other technicians
• Consistent documentation habits and a clean, organized, safe workstation
• A personal repair toolkit or tools will be provided
• A collaborative approach and willingness to share knowledge with the team
• Ability to lift up to 50 lbs. and work at a bench for extended periods

Preferred Qualifications

• Desktop, server, and smartphone repair experience
• BIOS recovery and BGA reflow
• A+, ACMT, or IPC certifications

What You Get

• Pay : Exceptional talent deserves exceptional pay. At PlanITROI, we pay above market rate because we expect above-market performance, with uncapped bonus potential that rewards exceptional quality and results.
• Benefits: Health insurance, 401(k) with company match, and paid time off
• Schedule: Monday to Friday
• Growth: A path to Repair Lead and a real say in building our new repair floor

How We Hire: The Repair Challenge

• Phone Screen
• Schedule your session. Challenges run on Saturdays at our Center of Excellence, so you don't miss work. If Saturday doesn't work for you, we'll arrange another time.
• Repair real units. Issues range from batteries, keyboards, hard drives, and RAM to displays and motherboards.
• Get graded. Quality Control and Repair Leadership scores every unit using the same criteria for every candidate and gives you direct feedback.
• Earn the offer. Top performers receive a job offer on the spot!

Join the team that brings it home.

PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company match , paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.