Tier 3 IT Support Technician

RCG

Saint Petersburg (FL)

Hybrid

USD 60,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Retirement plan

Life insurance

Paid time off

Disability coverage

Training & development

Wellness resources

Job summary

RCG is seeking a Tier 3 IT Support Technician in St. Petersburg, FL to support a federal government customer. The role is office-first, full-time with a hybrid option after probation, and requires handling advanced IT tasks beyond lower-tier staff.

You will work with two other Tier 3 technicians and three Tier 2 technicians to maintain a reliable IT environment supporting mission-critical operations. Candidates should have a bachelor’s degree and 4+ years in IT support, with strong cloud and

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Responsibilities

Lead software testing, approval, and deployment for centralized repository and hybrid environments.
Mobile Device Management: manage ~54 devices and ensure policy compliance.
Tier 3 Service Desk: resolve escalated issues, perform imaging and patches, develop SOPs.

Skills

Strong communication

Troubleshooting

Documentation

Time management

Independent work

Education

Bachelor’s degree in Computer Science/IT or related field

Tools

Google Workspace

Windows OS

System imaging

Endpoint management

Software packaging & deployment

License management

Job description

Location: St. Petersburg, FL – Full-Time, on-site
Hourly Range: $28.85 – $31.25/hour

Who We Are

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note:

Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

The Opportunity

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

What You’ll Do

Lead Software Testing, Approval & Deployment

Design, develop, and maintain a centralized software repository for internal users and IT staff.
Package and deploy applications in hybrid local/cloud environments.
Ensure software compatibility, license compliance, and cross-platform functionality.
Provide administrative support for cloud-based tools such as Google Workspace.
Support users with software installation, operation, and updates.

Mobile Device Management

Serve as the primary mobile device manager for approximately 54 devices.
Oversee provisioning, lifecycle management, security, and technical support.
Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support

Provide advanced IT support and resolve escalated technical issues.
Troubleshoot complex hardware and software issues; conduct root cause analysis.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain SOPs; lead small-scale technical projects.
Support Windows workstation environments and act as a technical escalation point.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Preferred

Experience in a federal or multi-site IT environment.
Familiarity with hybrid cloud infrastructure and service management tools.
Prior experience supporting government agency end users.

Work Environment

Full-time, office-first role based in St. Petersburg, FL.
Hybrid schedule may be approved after probationary period, pending performance and client approval.
Occasional local travel may be required.

Physical Demands

Must be able to lift up to 75 lbs on occasion.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.