Tier 2 Technical Support Analyst - 79525

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 48,000 - 60,000; Full time

Job summary

St. Charles Community College in Missouri seeks a full-time Tier 2 Technical Support Analyst to analyze software needs, ensure effective operation of audio-visuals for classrooms and events, and provide high-level instructional and technical support on the Dardenne Creek Campus and off-site locations.

You will meet with users to determine specifications, deploy software via SCCM, support staff and students, troubleshoot network and AV issues, document procedures, and train Tier 1 technicians to

Qualifications

• Associate's degree or equivalent experience.
• Experience deploying software via SCCM and basic hardware knowledge.
• Understanding of Windows Server, Active Directory, and permissions.
• Experience documenting SOPs and admin processes.
• Self-motivated with minimal supervision.
• Knowledge of network and physical security basics.

Responsibilities

• Meet with users to determine software configurations.
• Provide instructional and technical support for computers and AV.
• Analyze requirements and coordinate with vendors.
• Deploy images and manage software licensing.
• Set up, test and troubleshoot network connectivity.
• Train Tier 1 staff on technology.
• Maintain and operate AV equipment for campus events.
• Oversee TV Studio and classroom studio activities.

Skills

Software deployment

Troubleshooting

AV systems

Networking basics

Education

Associate's degree or equivalent experience

Tools

SCCM

Windows Server

Active Directory

AV equipment maintenance

Job description

Founded in 1986, St. Charles Community College (SCC) has areputation as one of the best two-year colleges in the state ofMissouri. SCC's service area includes a six-county region with apopulation exceeding 540,000. SCC's main campus, located inCottleville, has won architectural awards for its innovative,contemporary design. The college's Dardenne Creek Campus featuresthe Center for Healthy Living and the Field to Table Institute.Opening Fall 2025, the Innovation West Campus located in Wentzvillefeatures the Regional Workforce Innovation Center. With a focus oninnovation, St. Charles Community College is a leader in deliveringhigh quality education in a state-of-the-art learning environment.The success of SCC is rooted in the mission of serving thecommunity by "focusing on academic excellence, student success,workforce advancement, and life-long learning within a globalsociety".

St. Charles Community College seeks a full-time Tier 2 TechnicalSupport Analyst position will analyze and determine usersoftware needs; ensure effective operation of audio visual forclassroom and community events, and provide other high-levelinstructional and technical support for the academic and communityfunctions of the College on the Dardenne Creek Campus andoff-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with users to determine specifications and networkconfigurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty,and students for computers, AV needs, printing and othermiscellaneous hardware and software.
• Analyzes information (specifications compared to theworkstations and network it will be installed on) and works withthe vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions thatneed to be setup. Verifies software license information.
• Software installation on a network or standalone.
• Set-up, troubleshoots and ensures connectivity to the networkby proper configuration.
• Record system documentation for technical procedures and/ortraining.
• Set-up and performs testing of software on new operatingsystems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff andcommunity.
• Installs, administers, and operates all audio/visual equipment,for all video production activities related to SCC. Includingprojectors, recorders, data projectors, distribution amplifiers,cameras, mixer/editor; photography equipment; overhead, slide and16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroomactivities, including instructional sessions with studio equipment(switcher, teleprompter, cameras, etc.)
• Complies with IT procedure for reporting child pornography onSCC equipment.

MINIMUM QUALIFICATIONS:

• Associate's degree from two-year College; or four years relatedexperience and/or training; or equivalent combination of educationand experience.
• Experience deploying software to computers using SCCM, loadingsoftware, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment includingActive Directory, group policies, and permissions.
• Experience documenting standard operating procedures,processes, and other administrative functions.
• Self-motivated, task oriented, focused on resolving issues, andability to function with minimal supervision.
• Conceptual knowledge of network and physical securityprinciples.

PREFERRED QUALIFICATIONS:

• Technical knowledge of a Windows and Mac operating systempreferred.
• Knowledge of Active Directory preferred.
• Experience with audiovisual technology; including projectors,video equipment, Smartboards and document cameras preferred.

St.Charles Community College is an Equal OpportunityEmployer.