Tier 2 Technical Support Analyst

St. Charles Community College; Lake Saint Louis (MO); On-site; USD 48,000 - 68,000; Full time

Job summary

St. Charles Community College in Missouri seeks a full-time Tier 2 Technical Support Analyst to analyze user software needs, support classroom AV systems, and provide high-level technical assistance for campus operations on the Dardenne Creek Campus and off-site locations.

The role requires deploying software via SCCM, configuring Windows Server environments, and training Tier 1 staff. You will manage AV equipment for events and maintain system documentation.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Experience deploying software to computers using SCCM and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment including Active Directory and group policies.
• Experience documenting standard operating procedures and administrative functions.
• Self-motivated, task oriented, and able to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

Responsibilities

• Meets with users to determine specifications and network configurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other hardware and software.
• Analyzes information and works with vendors to resolve technical issues.
• Deploys images and reviews policies that need to be set up; verifies software licenses.
• Software installation on a network or standalone.
• Set up and troubleshoots network connectivity and proper configuration.
• Record system documentation for procedures and training.
• Set up and tests software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Installs, administers, and operates all audio/visual equipment for video production activities.
• Manages the TV Studio and assists faculty with classroom activities.

Education

Associate's degree or equivalent

Tools

SCCM

Active Directory

Windows Server

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

St. Charles Community College seeks a full-time Tier 2 TechnicalSupport Analyst position will analyze and determine usersoftware needs; ensure effective operation of audio visual forclassroom and community events, and provide other high-levelinstructional and technical support for the academic and communityfunctions of the College on the Dardenne Creek Campus andoff-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned:

• Meets with users to determine specifications and networkconfigurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty,and students for computers, AV needs, printing and othermiscellaneous hardware and software.
• Analyzes information (specifications compared to theworkstations and network it will be installed on) and works withthe vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions thatneed to be setup. Verifies software license information.
• Software installation on a network or standalone.
• Set-up, troubleshoots and ensures connectivity to the networkby proper configuration.
• Record system documentation for technical procedures and/ortraining.
• Set-up and performs testing of software on new operatingsystems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff andcommunity.
• Installs, administers, and operates all audio/visual equipment,for all video production activities related to SCC. Includingprojectors, recorders, data projectors, distribution amplifiers,cameras, mixer/editor; photography equipment; overhead, slide and16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroomactivities, including instructional sessions with studio equipment(switcher, teleprompter, cameras, etc.)
• Complies with IT procedure for reporting child pornography onSCC equipment.

MINIMUM QUALIFICATIONS:

• Associate's degree from two-year College; or four years relatedexperience and/or training; or equivalent combination of educationand experience.
• Experience deploying software to computers using SCCM, loadingsoftware, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment includingActive Directory, group policies, and permissions.
• Experience documenting standard operating procedures,processes, and other administrative functions.
• Self-motivated, task oriented, focused on resolving issues, andability to function with minimal supervision.
• Conceptual knowledge of network and physical securityprinciples.

PREFERRED QUALIFICATIONS:

• Technical knowledge of a Windows and Mac operating systempreferred.
• Knowledge of Active Directory preferred.
• Experience with audiovisual technology; including projectors,video equipment, Smartboards and document cameras preferred.

St.Charles Community College is an Equal OpportunityEmployer.