Tier 2 Tech Support - Hybrid (Windows/CAD)

Nemetschek; Dallas (TX); Hybrid; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Fully vested 401K

Education reimbursement up to $5K

LinkedIn Learning

BetterUpCare wellbeing platform

Paid time off

Job summary

Bluebeam, a Nemetschek company, is seeking a Tier 2 Technical Support Specialist in a hybrid role in Dallas, TX. The candidate will handle calls, chats, and emails, assist with product usage questions, and escalate issues as needed while logging bugs and maintaining CRM data.

The role requires 2+ years of technical support, strong Windows skills, and familiarity with PDF tools and architectural software such as AutoCAD and Revit. A supportive team environment and growth opportunities are offered.

Qualifications

• 2+ years of technical support experience.
• Ability to work 8am-5pm ET on a hybrid schedule (3 days in office).
• Strong troubleshooting and problem solving, able to request qualifying information.
• Customer service oriented with a positive attitude and helpful spirit.
• Solid understanding of Windows OS, installing/uninstalling programs and drivers.
• Experience with PDF software and architectural/structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks.
• Experience in the AEC industry and working with mobile platforms and virtual environments.

Responsibilities

• Serve as a mid-level member of the Tier 2 frontline team via calls, chat, and emails.
• Assist with product usage questions and escalate issues as needed.
• Own technical issues from initial report to final resolution; set up test environments and log bugs.
• Track customer interactions and data in CRM.
• Qualify issues and gather scope/history/details for escalation.
• Create internal and customer-facing support documentation.
• Demonstrate reliability, initiative, and professional maturity.
• Assist with other projects aligned with Bluebeam goals.

Skills

Technical support

Customer service

Windows OS

PDF software

IT Certification

Mobile platforms

Virtual environments

Citrix

VMware

Hyper-V

Tools

AutoCAD

Revit

Navisworks

Tekla

SolidWorks

Job description

Bluebeam, a Nemetschek company, is seeking a Tier 2 Technical Support Specialist in a hybrid role in Dallas, TX. The candidate will handle calls, chats, and emails, assist with product usage questions, and escalate issues as needed while logging bugs and maintaining CRM data.

The role requires 2+ years of technical support, strong Windows skills, and familiarity with PDF tools and architectural software such as AutoCAD and Revit. A supportive team environment and growth opportunities are offered.