Customer Support Specialist - Hybrid (Dallas)

Bluebeam, Inc.; Town of Texas (WI); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

401K

Paid time off

Health benefits

Well-being platform

Education reimbursement

LinkedIn Learning

Job summary

Bluebeam, Inc. is seeking a Customer Support Specialist to manage inbound calls and emails, route inquiries, and assist with quotes and orders. The role requires accurate processing of credit card orders and adherence to pricing policies while collaborating across teams to resolve customer needs.

The position is hybrid, based in the Dallas, TX area, with a focus on timely 24-hour responsiveness and opportunities to influence workflows and policies within a growing global company.

Qualifications

• One year customer service and/or administrative/billing position
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to work with numbers and identify discrepancies
• Customer-focused mindset and teamwork orientation
• Willingness to handle varying workload and deadlines

Responsibilities

• Respond to incoming customer orders, product and account inquiries (approx. 50% phone, 50% email)
• Create and review quotes for accuracy
• Process credit card orders over the phone
• Review purchase orders for pricing policy adherence and approvals
• Collaborate with other departments to assist customers with unique accounts or purchasing needs
• Self-manage workload and respond to inquiries within 24 hours
• Serve as first line of escalation for issues
• Identify opportunities to improve workflows, policies, and processes

Skills

Customer service

Communication

Time management

Team collaboration

Numerical reasoning

Proactive problem solving

Education

1 year customer service or admin/billing

Job description

Bluebeam, Inc. is seeking a Customer Support Specialist to manage inbound calls and emails, route inquiries, and assist with quotes and orders. The role requires accurate processing of credit card orders and adherence to pricing policies while collaborating across teams to resolve customer needs.

The position is hybrid, based in the Dallas, TX area, with a focus on timely 24-hour responsiveness and opportunities to influence workflows and policies within a growing global company.