Hybrid Customer Support Specialist - Quotes & Orders

Nemetschek; Dallas, Northern (TX, KY); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Fully vested 401K

BetterUp Care

LinkedIn Learning

Education reimbursement

Health benefits

Work-life balance

Competitive compensation

Job summary

Bluebeam, part of the Nemetschek group, is seeking a Customer Support Specialist to handle inbound calls and emails, create quotes, and process orders while coordinating with internal teams. The role emphasizes accuracy, responsiveness, and excellent customer service within a hybrid Dallas office.

Ideal candidates bring strong communication skills, time management, and a willingness to grow professionally. Benefits include 401K, wellness programs, and education reimbursement.

Qualifications

• Exemplary verbal and written communication skills
• Excellent listening and reading skills
• Ability to prioritize and manage workload with 24-hour turnaround
• Numerical awareness to detect discrepancies or red flags
• Proactive attitude to handle challenging situations and escalations
• One year of customer service and/or administrative/billing experience

Responsibilities

• Respond to incoming customer orders, product inquiries, and account questions (about 50% phone and 50% email)
• Create and review quotes for accuracy
• Process credit card orders over the phone
• Ensure adherence to sales and pricing policies
• Coordinate with other departments to support customers with unique needs
• Manage workload flexibly and respond within 24 hours
• Serve as first escalation point for issues
• Suggest workflow or policy improvements and provide feedback to teams

Skills

Interpersonal communication

Time management

Numerical proficiency

Efficiency

Self-management

Team collaboration

Growth mindset

Customer service experience

Administrative/billing experience

Job description

Bluebeam, part of the Nemetschek group, is seeking a Customer Support Specialist to handle inbound calls and emails, create quotes, and process orders while coordinating with internal teams. The role emphasizes accuracy, responsiveness, and excellent customer service within a hybrid Dallas office.

Ideal candidates bring strong communication skills, time management, and a willingness to grow professionally. Benefits include 401K, wellness programs, and education reimbursement.