Customer Support & Billing Specialist — Hybrid (Dallas)

NEMETSCHEK AG; Dallas (TX); On-site; USD 48,000 - 57,000; Full time

Benefits offered by this job

401K

BetterUp Care

LinkedIn Learning

Education reimbursement

Health benefits

Paid time off

Job summary

Bluebeam seeks a Customer Support Specialist to balance phone and email inquiries, create quotes, and process orders while ensuring policy compliance. You will collaborate with multiple teams to resolve unique account needs and escalate issues as needed.

The role emphasizes timely responses, strong communication, and meticulous attention to details as part of a growing, global software company serving the AEC industry.

Qualifications

• Strong verbal and written communication skills.
• Able to manage multiple tasks with 24-hour turnaround.
• Comfortable working with numbers and spotting discrepancies.

Responsibilities

• Handle incoming orders via 50% phone and 50% email.
• Create and review quotes for accuracy.
• Process credit card purchases over the phone and fulfill orders.
• Review POs for pricing policy compliance and approvals.

Skills

Verbal communication

Written communication

Time management

Attention to numbers

Efficiency

Team collaboration

Growth mindset

Problem escalation

Customer service experience

Job description

Bluebeam seeks a Customer Support Specialist to balance phone and email inquiries, create quotes, and process orders while ensuring policy compliance. You will collaborate with multiple teams to resolve unique account needs and escalate issues as needed.

The role emphasizes timely responses, strong communication, and meticulous attention to details as part of a growing, global software company serving the AEC industry.