Tier 2 Support Engineer – MSP

Bowman Williams; Town of Texas (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Home office credit

Work-from-anywhere

No PTO tracking

Maternity/paternity leave

401(k) match

Medical + HSA

Disability insurance

Job summary

Bowman Williams is seeking a Tier 2 Support Engineer to join a forward-thinking MSP that values autonomy, creativity, and real flexibility. This role supports Mac & Windows environments, resolves hardware/software issues, and assists with cloud services and project work, all while emphasizing customer service and independence.

You’ll thrive in a culture built on freedom, trust, and initiative, with no PTO tracking and real investment in professional growth.

Qualifications

• Experience supporting both Mac and Windows environments.
• Excellent written and verbal communication skills.
• Able to work independently and manage own workload.
• Proactive, self-starter with initiative.
• Flexible with remote work and on-site as needed.
• Experience in MSP or IT support is a plus.

Responsibilities

• Provide remote and occasional on-site support across Mac and Windows environments.
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals.
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking.
• Set up new workstations, perform upgrades, and configure cloud services.
• Assist with light project work (network setups, server deployments, VoIP migrations).
• Communicate clearly and empathetically with end users.
• Use and improve internal documentation to speed up resolution times.

Skills

Mac & Windows

Independent problem solver

Strong communication

Customer service

Self-starter

Work-from-anywhere

Job description

If you’re a well-rounded MSP engineer who values autonomy, creativity, and real flexibility, this is a rare opportunity to join a great forward thinking team that truly trusts its people.

This growing MSP operates at the intersection of technical excellence and creative problem-solving, supporting a diverse client base that includes architecture firms, nonprofits, and financial institutions. The culture is built around freedom, trust, and initiative—with no micromanagement, no PTO tracking, and real investment in your professional growth. If you love modern tech, independence, and making a meaningful impact, you’ll thrive here.

Due to continued growth in the Dallas market, the team is adding a Tier 2 Support Engineer.

Responsibilities:

• Provide remote and occasional onsite support across Mac & Windows environments
• Resolve hardware and software issues on desktops, laptops, mobile devices, and peripherals
• Troubleshoot Microsoft 365, Google Workspace, printing, and basic networking
• Set up new workstations, perform upgrades, and configure cloud services
• Assist with light project work (network setups, server deployments, VoIP migrations)
• Communicate clearly and empathetically with end users
• Use and improve internal documentation to speed up resolution times

Requirements:

• A naturally curious, independent problem solver
• Professional experience supporting both Mac & Windows
• Strong communication and customer service skills
• A self-starter who can prioritize and manage their own workload
• $1,000 home office setup credit (chair, desk, monitors, etc.)
• True work-from-anywhere flexibility
• No PTO tracking
• Flexible maternity & paternity leave
• 401(k) with immediate, nonelective employer match
• Medical plans + HSA option
• Short & long-term disability