Tier 2 Service Desk Technician | TS/SCI Clearance

Booz Allen Hamilton; Arlington (VA); On-site; USD 62,000 - 141,000; Full time

Job summary

Booz Allen Hamilton is seeking a Tier 2 Service Desk Technician to provide advanced support for DoD customers in a sensitive, classified environment. You will troubleshoot Windows and Unix systems, manage tickets, and drive problem-solving efforts with a focus on security and reliability.

Candidates should have 5+ years in IT operations support, TS/SCI clearance, and DoD 8570 IAT Level II certification. Onsite collaboration and strong customer service are essential to success in this role.

Qualifications

• 5+ years of experience providing support to an IT operations environment, in a team-oriented, collaborative environment.
• Experience as a Tier 2 Service Desk Technician or responding to incident tickets
• Experience with workstation hardware and software support, printers, desktop imaging, KVM's, and peripheral devices and accompanying cabling and software
• Experience with Active Directory, virtualization, and basic networking
• Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems
• Ability to multitask, prioritize, and execute tasks in a high-pressure environment
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED
• DoD 8570 IAT Level II Certification such as Security+ CE Certification

Responsibilities

• Provide in-depth support and lead problem-solving and implementation efforts for specific technology projects.
• Assist with software and hardware problems for domain users and maintain workstation configuration baseline.
• Manage service offerings and ticketing, document best practices, and ensure timely issue resolution.
• Collaborate with team to improve DoD enterprise computer systems operations and security posture.
• Help the team develop innovative solutions for reliable enterprise IT services.

Skills

Customer service

Windows OS

Problem solving

Team collaboration

Multitasking

Education

HS diploma or GED

Bachelor's degree

DoD 8570 IAT Level II Certification

Tools

Active Directory

VMware

Hyper-V

Jira

Atlassian Suite

KVMs

Job description

Booz Allen Hamilton is seeking a Tier 2 Service Desk Technician to provide advanced support for DoD customers in a sensitive, classified environment. You will troubleshoot Windows and Unix systems, manage tickets, and drive problem-solving efforts with a focus on security and reliability.

Candidates should have 5+ years in IT operations support, TS/SCI clearance, and DoD 8570 IAT Level II certification. Onsite collaboration and strong customer service are essential to success in this role.