Security-Cleared Tech Support & Operations (Tier 1–2)

Booz Allen; San Diego (CA); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen is seeking an experienced User Support and Operations Specialist to provide Tier 1 and 2 end-user support for a critical system. You will handle account administration, troubleshoot user issues, and escalate complex problems while maintaining thorough documentation and collaborating with networks, systems engineering, and applications teams.

You will analyze incidents, monitor operations, and contribute to continuous improvement of support processes, ensuring a smooth user experience

Qualifications

• Experience providing Tier 1 and 2 support.
• Experience in application support and technical operations.
• Experience in network and application monitoring and alarm systems.
• Knowledge of infrastructure and digital platforms.
• HS diploma or GED; TS/SCI clearance is preferred.
• IAT Level I/II or Security+ certification is a plus.

Responsibilities

• Provide end-user support for a critical system.
• Provide account administration and Tier 1 and 2 support to end users.
• Troubleshoot user problems to resolve operating difficulties and recommend system modifications to reduce user complications.
• Monitor administration and maintenance operations and resolve or escalate incidents for smooth user experience.
• Analyze, maintain, and review documentation for troubleshooting procedures.
• Interact with network services, software systems engineering, and applications development to restore services and fix core problems.
• Escalate more complex problems to senior levels.

Skills

Tier 1/2 support

Application support

Network monitoring

Infrastructure knowledge

Communication skills

Education

HS diploma or GED

TS/SCI clearance

IAT Level I/II or Security+

Job description

Booz Allen is seeking an experienced User Support and Operations Specialist to provide Tier 1 and 2 end-user support for a critical system. You will handle account administration, troubleshoot user issues, and escalate complex problems while maintaining thorough documentation and collaborating with networks, systems engineering, and applications teams.

You will analyze incidents, monitor operations, and contribute to continuous improvement of support processes, ensuring a smooth user experience