Security-Cleared User Support & IT Operations Pro

Booz Allen Hamilton

San Diego (CA)

On-site

USD 78,000 - 176,000

Full time

7 days ago

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Benefits offered by this job

Benefits package

Job summary

Booz Allen Hamilton is seeking an User Support and Operations Specialist to provide end-user support for a critical system and manage Tier 1/2 issues. You will administer accounts, troubleshoot problems, and coordinate with network services and software engineering to restore services.

The role requires TS/SCI clearance, HS diploma or GED, and security certification (IAT I/II or Security+). A hybrid or onsite environment may apply, with comprehensive benefits and professional development

Qualifications

Experience providing Tier 1 and 2 support.
Experience in application support and technical operations.
Experience in network and application monitoring and alarm systems.
Knowledge of infrastructure and digital platforms.
Active TS/SCI clearance with IAT Level I/II or Security+ certification.

Responsibilities

Provide end-user support for a critical system.
Handle account administration and Tier 1 and 2 support.
Troubleshoot user problems and recommend system modifications.
Monitor admin/maintenance operations and resolve incidents.
Escalate complex problems to senior levels and interact with cross-functional teams.