Tier 2 NOC Engineer - IP/MPLS Backbone (2nd Shift)

Ohio State University; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

Ohio State University is seeking a Tier 2 NOC Specialist to oversee the administration of OARnet’s statewide IP/MPLS and DWDM backbone in a 24x7 NOC. The role focuses on network changes, quality of service, and incident management across a 5,500-mile fiber backbone serving education and government sectors.

Requires a Bachelor's degree and 2 years in a NOC, with hands-on experience in Juniper or Cisco routers/switches, and scripting in Python or Bourne Shell.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2 years of professional experience in a network operations center or service provider network.
• Working knowledge of fundamental networking concepts and protocols.
• Ability to configure and troubleshoot Juniper or Cisco routers and switches.
• Knowledge of Wave Division Multiplexing and Metro Ethernet technologies.
• Current Juniper or Cisco Specialist certification.
• Scripting and automation tools (Python, Bourne Shell) in Unix environment.
• Strong written and verbal communication skills.

Responsibilities

• Escalation point for OARnet customers and ServiceDesk staff; manage tickets in ITIL environment.
• Support ServiceDesk with defined NOC processes and standards.
• Develop and implement enhancements to OARnet routers and switches.
• Participate in change control and document procedures for engineering changes.
• Assess and report on network outages and vendor maintenance impact.
• Respond to availability, security, and performance issues per SLAs.
• Troubleshoot with national carriers and guide carrier staff as needed.
• Coordinate with Tier 3 and Client Services for architecture solutions.
• Evaluate current and emerging technologies to inform capabilities and requirements.
• Maintain professional NOC environment aligned with organizational goals.
• Mentor junior network staff.

Skills

Networking concepts

Python scripting

Communication skills

Mentoring

Shift readiness

Education

Bachelor's degree

Juniper or Cisco certification

Tools

Juniper routers

Cisco switches

Job description

Ohio State University is seeking a Tier 2 NOC Specialist to oversee the administration of OARnet’s statewide IP/MPLS and DWDM backbone in a 24x7 NOC. The role focuses on network changes, quality of service, and incident management across a 5,500-mile fiber backbone serving education and government sectors.

Requires a Bachelor's degree and 2 years in a NOC, with hands-on experience in Juniper or Cisco routers/switches, and scripting in Python or Bourne Shell.