Tier 2 NOC Engineer – 24/7 Network Ops (TS/SCI)

CACI; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI seeks a Network Operations Center Engineer (Tier 2) to support a diverse network across CAN, LAN, CORE, and WAN in a Denver-based full-time role. You will monitor, troubleshoot, and maintain IT networks to ensure 24x7 operations and SLA adherence.

The ideal candidate holds a TS/SCI with Poly, a 4+ year track record in network engineering, strong Cisco skills, and solid knowledge of monitoring tools. Expect shift work, strong communication, and collaboration with mission leadership.

Qualifications

• TS/SCI with Poly required
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of related work experience
• Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.)
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG)
• Experience with Cisco networking equipment and configurations
• Understanding of network security principles and best practices
• Excellent problem-solving and analytical skills
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced environment and handle multiple priorities

Responsibilities

• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Perform shift work in support of 24x7x365 Network Operations Center
• Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Monitor network performance and availability 24/7
• Respond to and resolve network incidents and outages as required per SLAs
• Perform routine maintenance and upgrades on network systems
• Configure and manage network devices (routers, switches, firewalls, etc.)
• Implement and maintain network security measures
• Create and maintain network documentation and standard operating procedures
• Collaborate with other IT teams to resolve complex issues
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Works individually and actively participates on integrated teams
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Clearly communicates, verbally and written

Skills

TCP/IP, OSPF, BGP

Networking concepts

Excellent verbal and written comms

Problem-solving and analytical skills

Ability to work in fast-paced env

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

SolarWinds

Nagios

PRTG

Cisco networking equipment

Job description

CACI seeks a Network Operations Center Engineer (Tier 2) to support a diverse network across CAN, LAN, CORE, and WAN in a Denver-based full-time role. You will monitor, troubleshoot, and maintain IT networks to ensure 24x7 operations and SLA adherence.

The ideal candidate holds a TS/SCI with Poly, a 4+ year track record in network engineering, strong Cisco skills, and solid knowledge of monitoring tools. Expect shift work, strong communication, and collaboration with mission leadership.