Tier 2 IT Support Specialist (Windows & Network)

Amentum; St. Louis (MO); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement benefits with match

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking an IT Support Technician to support our DHS customer at regional CONUS and OCONUS facilities, including St. Louis, MO.

You will provide Tier 2 IT help desk support, troubleshoot hardware and software, and manage video conferencing and remote support. You will work with Windows 11, Active Directory, encryption, and backup tools while delivering strong customer service.

Qualifications

• Associates Degree with 1+ year IT help desk experience or HS diploma with 3+ years IT help desk experience.
• Hands-on experience with network, computer, server, imaging/encryption, mobile, server and backup support.
• Experience using ServiceNow or similar ticketing system.
• Experience with Windows 11, Office365, including Teams.
• Experience with endpoint management and reporting tools (SCCM, Bomgar, Zscaler, PowerShell).
• Familiarity with ITIL processes and good technical writing skills.

Responsibilities

• Provide LAN administrator support for configuration and maintenance of network devices, servers, storage, and tape backups.
• Support devices including computers, printers, biometric devices, healthcare equipment, and mobile/wireless devices.
• Test and apply server configurations and patches; ensure health of systems and backups; perform restore testing.
• Monitor ServiceNow assignments and troubleshoot to resolve tickets.
• Deploy new equipment and support video teleconferencing infrastructure.
• Understand customer needs and translate to architecture/engineering requirements; support COTS products.
• Participate in after-hours on-call rotation and special projects/events.

Skills

IT help desk

Customer service

Attention to detail

Team collaboration

Education

Associates Degree + 1 year IT help desk experience

High school diploma/GED + 3 years IT help desk experience

Tools

ServiceNow

Windows 11

Microsoft Office365

SCCM

Bomgar

Zscaler

PowerShell

Active Directory

Job description

Amentum is seeking an IT Support Technician to support our DHS customer at regional CONUS and OCONUS facilities, including St. Louis, MO.

You will provide Tier 2 IT help desk support, troubleshoot hardware and software, and manage video conferencing and remote support. You will work with Windows 11, Active Directory, encryption, and backup tools while delivering strong customer service.