Tier 2 IT Support Specialist — Windows, AD & Remote Help

Amentum; Tucson, Northern (AZ, KY); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking IT Support Technicians to back our DHS client at regional CONUS and OCONUS sites, with a pipeline for Tucson, AZ. You will deliver Tier 2 help desk support, troubleshoot hardware/software, and support video conferencing and remote access.

Strong Windows, AD, encryption, and backup experience are required, plus excellent customer service. Responsibilities include LAN admin tasks, device support, patch management, ServiceNow tickets, and deployment support.

Qualifications

• Associates Degree or a High School diploma with IT help desk experience.
• Hands-on IT support for network, server, devices and backups.
• Familiarity with ServiceNow or similar ticketing system.
• Windows 11 experience and Office 365 including Teams.
• End-point management and security patching knowledge.
• Ability to work in a law enforcement environment and travel as needed.

Responsibilities

• Provide Tier 2 IT help desk support and hardware/software troubleshooting.
• Support LAN/network devices, servers, storage and backups; test patches.
• Manage video conferencing deployments and remote support tasks.
• Monitor ServiceNow tickets and drive issue resolution.
• Assist with equipment deployments and security configurations.
• Generate customer requirements for architecture and COTS products.
• Participate in after-hours on-call rotations and special projects.

Skills

IT help desk

Windows 11

Active Directory

Data encryption

Backup software

Customer service

Video conferencing

Remote support

Education

Associate degree

High school diploma/GED

Tools

ServiceNow

SCCM

Bomgar

Zscaler

PowerShell

InfoBlox

NetBackup

Hyper-V

Job description

Amentum is seeking IT Support Technicians to back our DHS client at regional CONUS and OCONUS sites, with a pipeline for Tucson, AZ. You will deliver Tier 2 help desk support, troubleshoot hardware/software, and support video conferencing and remote access.

Strong Windows, AD, encryption, and backup experience are required, plus excellent customer service. Responsibilities include LAN admin tasks, device support, patch management, ServiceNow tickets, and deployment support.