Tier 2 IT Service Desk Analyst (On-Call)

North Oaks Health System; Hammond (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

North Oaks Health System is seeking a Service Desk Analyst II to deliver Tier-2 IT support for hardware, software, printers, and network issues. The role covers in-person, remote, and off-site assistance, with on-call rotation and strong emphasis on customer service.

The candidate will work in the Information Technology department, handling incident logging, troubleshooting, and ticket updates while maintaining patient care technology reliability.

Qualifications

• High School diploma or equivalent required.
• Within 6 months of hire, obtain IT Help Desk Professional certification.
• CompTIA A+ or equivalent certification within 6 months of hire.

Responsibilities

• Serve as first point of contact for technical assistance in person, over the phone, by email or via IT ticket system.
• Provide mid-level analysis and technical service desk support.
• Conduct remote troubleshooting for desktops, laptops, peripherals, and network connectivity.

Skills

Customer service

Communication

Multitasking

Windows environment

Education

High School diploma or equivalent

Associate degree in technology (desired)

IT Help Desk Professional certification

CompTIA A+ within 6 months

Tools

Active Directory

Remote control software

Microsoft Office

Help desk ticketing system

Job description

North Oaks Health System is seeking a Service Desk Analyst II to deliver Tier-2 IT support for hardware, software, printers, and network issues. The role covers in-person, remote, and off-site assistance, with on-call rotation and strong emphasis on customer service.

The candidate will work in the Information Technology department, handling incident logging, troubleshooting, and ticket updates while maintaining patient care technology reliability.