Tier 2 IT Support Technician | Hybrid & Automation

24 Hour Home Care; Lakewood (CO); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) after 3 months

Wellness program

Life insurance

Job summary

24 Hour Home Care, part of the TEAM Services Group family, is seeking an IT Service Desk Technician II to deliver Tier 2 support in a hybrid environment with in-office days in Lakewood, CO. You’ll handle escalated incidents, manage tickets in Jira, and support Microsoft 365, Entra ID, Active Directory, and Intune administration.

The role emphasizes end-to-end IT service delivery, onboarding/offboarding support, and building lightweight automations with Power Automate and PowerShell to streamline

Qualifications

• Associate degree, technical certification, or equivalent hands-on experience.
• 2+ years of experience in service desk, desktop support, or IT operations.
• Experience using Jira or a similar ITSM platform for ticket management, queues, workflows, documentation, and escalations.

Responsibilities

• Provide Tier 2 support for escalated incidents and service requests across users, endpoints, applications, identity, and network connectivity.
• Manage service desk tickets, queues, workflows, documentation, request fulfillment, and escalations using Jira or a similar ITSM platform.
• Support Microsoft 365, Entra ID, Active Directory, and Intune administration, including user access, licensing, authentication, device enrollment, compliance, and application deployment.
• Troubleshoot network connectivity issues involving DNS, DHCP, VPN, wireless, routing, firewalls, and LAN/WAN access.
• Support employee onboarding and offboarding, access requests, workstation readiness, license assignments, and standard endpoint workflows.
• Build and support lightweight automations using Power Automate and PowerShell to streamline recurring IT tasks and improve administrative efficiency.
• Identify recurring issues and improve support processes, troubleshooting documentation, and knowledge base resources while partnering with senior IT staff and vendors on complex issues.

Skills

Tier 2 troubleshooting

ITSM & Jira

Microsoft 365 administration

Entra ID & Active Directory

Intune & endpoint management

Power Automate & PowerShell

Network troubleshooting

Customer service & communication

Documentation & process improvement

Education

Associate degree or technical certification

Tools

NinjaOne

CoreView

macOS support

Job description

24 Hour Home Care, part of the TEAM Services Group family, is seeking an IT Service Desk Technician II to deliver Tier 2 support in a hybrid environment with in-office days in Lakewood, CO. You’ll handle escalated incidents, manage tickets in Jira, and support Microsoft 365, Entra ID, Active Directory, and Intune administration.

The role emphasizes end-to-end IT service delivery, onboarding/offboarding support, and building lightweight automations with Power Automate and PowerShell to streamline