Tier 2 IT Support & AV Systems Analyst

St. Charles Community College; Cottleville (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

A renowned community college in Cottleville is seeking a full-time Tier 2 Technical Support Analyst. The position involves analyzing software needs, ensuring audio/visual operations, and providing high-level technical support for academic functions. Candidates should have an associate's degree or equivalent experience, along with knowledge of network configurations and Windows Server. This role requires problem-solving skills and the ability to work independently. Join a college committed to academic excellence and community service.

Qualifications

• Associate's degree from a two‑year college or four years of related experience.
• Experience deploying software and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment, Active Directory, group policies.

Responsibilities

• Analyze user software needs and ensure effective AV operation.
• Provide instructional and technical support for faculty and students.
• Install, administer, and operate AV equipment for SCC.

Skills

Network configuration

Technical support

Audio/Visual equipment handling

Software deployment

Documentation skills

Education

Associate's degree or equivalent experience

Tools

SCCM

Windows Server

Active Directory

Job description

A renowned community college in Cottleville is seeking a full-time Tier 2 Technical Support Analyst. The position involves analyzing software needs, ensuring audio/visual operations, and providing high-level technical support for academic functions. Candidates should have an associate's degree or equivalent experience, along with knowledge of network configurations and Windows Server. This role requires problem-solving skills and the ability to work independently. Join a college committed to academic excellence and community service.