Tier 2 Tech & AV Support Analyst

St. Charles Community College; Dardenne Prairie (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

St. Charles Community College is seeking a full-time Tier 2 Technical Support Analyst to manage technical software and audio-visual support for students and staff at the Dardenne Creek Campus.

The role includes resolving technical issues, providing training, and maintaining AV equipment. Candidates should have an Associate's degree or equivalent experience, along with a strong background in technical support and software installation. SCC values innovation and community service.

Qualifications

• Associate's degree from a two-year college; or four years related experience.
• Experience with SCCM for software deployment.
• Understanding of Windows Server and Active Directory.
• Self-motivated and able to function with minimal supervision.

Responsibilities

• Determine user software needs and configure networks.
• Provide technical support for staff, faculty, and students.
• Install and maintain AV equipment for events.
• Record system documentation for processes.

Skills

Problem-solving

Technical support

Audio/Visual operation

Installation of software

Communication skills

Education

Associate's degree from a two-year college or equivalent experience

Tools

SCCM

Microsoft Windows Server

Active Directory

AV technology

Job description

St. Charles Community College is seeking a full-time Tier 2 Technical Support Analyst to manage technical software and audio-visual support for students and staff at the Dardenne Creek Campus.

The role includes resolving technical issues, providing training, and maintaining AV equipment. Candidates should have an Associate's degree or equivalent experience, along with a strong background in technical support and software installation. SCC values innovation and community service.