Tier 2 Tech & AV Support Specialist

St. Charles Community College; O’Fallon (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

A community college in Missouri is seeking a full-time Tier 2 Technical Support Analyst. This role involves analyzing user software needs, providing technical support for audio/visual equipment, and ensuring network connectivity. The ideal candidate should have an Associate's degree or equivalent experience, possess knowledge of Microsoft Windows Server and audio visual technologies, and be self-motivated. Join a supportive environment focused on academic excellence and student success.

Qualifications

• Associate's degree from a two-year college or four years related experience.
• Experience deploying software to computers and understanding SCCM.
• Knowledge of network and physical security principles.

Responsibilities

• Analyze user software needs and ensure effective operation of AV for events.
• Provide technical support for computers, audio visual needs, and printing.
• Manage media instruction for faculty and community.

Skills

Software deployment using SCCM

Audio/visual technology experience

Self-motivated and task oriented

Troubleshooting skills

Documentation of procedures

Education

Associate's degree or equivalent experience

Tools

Microsoft Windows Server

Active Directory

Job description

A community college in Missouri is seeking a full-time Tier 2 Technical Support Analyst. This role involves analyzing user software needs, providing technical support for audio/visual equipment, and ensuring network connectivity. The ideal candidate should have an Associate's degree or equivalent experience, possess knowledge of Microsoft Windows Server and audio visual technologies, and be self-motivated. Join a supportive environment focused on academic excellence and student success.