Tier 2 Technical Support Analyst - 79525

St. Charles Community College; Cottleville (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

A renowned community college in Cottleville is seeking a full-time Tier 2 Technical Support Analyst. The position involves analyzing software needs, ensuring audio/visual operations, and providing high-level technical support for academic functions. Candidates should have an associate's degree or equivalent experience, along with knowledge of network configurations and Windows Server. This role requires problem-solving skills and the ability to work independently. Join a college committed to academic excellence and community service.

Qualifications

• Associate's degree from a two‑year college or four years of related experience.
• Experience deploying software and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment, Active Directory, group policies.
• Experience documenting standard operating procedures, processes, and other administrative functions.
• Self‑motivated, task‑oriented, focused on resolving issues, and ability to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

Responsibilities

• Analyze user software needs and ensure effective AV operation.
• Provide instructional and technical support for faculty and students.
• Install, administer, and operate AV equipment for SCC.
• Deploys images and reviews special policies or permissions that need to be set up. Verifies software license information.
• Software installation on a network or standalone.
• Set‑up, troubleshoots and ensures connectivity to the network by proper configuration.
• Record system documentation for technical procedures and/or training.
• Set‑up and performs testing of software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff and community.
• Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.).
• Complies with IT procedure for reporting child pornography on SCC equipment.

Skills

Network configuration

Technical support

Audio/Visual equipment handling

Software deployment

Documentation skills

Education

Associate's degree or equivalent experience

Tools

SCCM

Windows Server

Active Directory

Group Policy

Networking basics

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state‑of‑the‑art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life‑long learning within a global society."

St. Charles Community College seeks a full‑time Tier 2 Technical Support Analyst position that will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high‑level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off‑site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with users to determine specifications and network configurations needed for new and existing software.
• Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
• Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
• Deploys images and reviews special policies or permissions that need to be set up. Verifies software license information.
• Software installation on a network or standalone.
• Set‑up, troubleshoots and ensures connectivity to the network by proper configuration.
• Record system documentation for technical procedures and/or training.
• Set‑up and performs testing of software on new operating systems.
• Trainer for Tier 1 Technology Support Analysts.
• Provides basic audio/visual equipment maintenance.
• Provides media instruction for faculty, staff and community.
• Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
• Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.).
• Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS

• Associate's degree from a two‑year college; or four years related experience and/or training; or equivalent combination of education and experience.
• Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
• Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
• Experience documenting standard operating procedures, processes, and other administrative functions.
• Self‑motivated, task‑oriented, focused on resolving issues, and ability to function with minimal supervision.
• Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS

• Technical knowledge of a Windows and Mac operating system preferred.
• Knowledge of Active Directory preferred.
• Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.