Tier-2 IT Infra Support Specialist

Quest Diagnostics Incorporated; San Juan Capistrano (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Quest Diagnostics Incorporated is looking for an IT Support Technician to support Tier-2 Field IT operations, troubleshoot and resolve service center tickets, and maintain systems according to the company's IT Asset Management policies. The role requires a commitment to customer satisfaction and the ability to work in a fast-paced environment.

The ideal candidate will have an Associates Degree or equivalent experience, strong problem-solving abilities, and proficiency in IT-related tasks. Physical capacity to lift 40 lbs and adaptability to technology changes is essential.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Entry level understanding of IT support skills and technologies.
• Proficiency in verbal and written communications.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform IMAC on systems and ensure timely maintenance.
• Contribute to team goals and assist in inventory management.

Skills

Solving problems

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal and written communications

Customer satisfaction

Education

Associates Degree CompTIA A+

Job description

Quest Diagnostics Incorporated is looking for an IT Support Technician to support Tier-2 Field IT operations, troubleshoot and resolve service center tickets, and maintain systems according to the company's IT Asset Management policies. The role requires a commitment to customer satisfaction and the ability to work in a fast-paced environment.

The ideal candidate will have an Associates Degree or equivalent experience, strong problem-solving abilities, and proficiency in IT-related tasks. Physical capacity to lift 40 lbs and adaptability to technology changes is essential.