Spec, Infra Support Srvcs

Quest Diagnostics Incorporated; San Juan Capistrano (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Quest Diagnostics Incorporated is looking for an IT Support Technician to support Tier-2 Field IT operations, troubleshoot and resolve service center tickets, and maintain systems according to the company's IT Asset Management policies. The role requires a commitment to customer satisfaction and the ability to work in a fast-paced environment.

The ideal candidate will have an Associates Degree or equivalent experience, strong problem-solving abilities, and proficiency in IT-related tasks. Physical capacity to lift 40 lbs and adaptability to technology changes is essential.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Entry level understanding of IT support skills and technologies.
• Proficiency in verbal and written communications.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform IMAC on systems and ensure timely maintenance.
• Contribute to team goals and assist in inventory management.

Skills

Solving problems

MS Office programs

Problem Management

Time Management

Organizational Skills

Verbal and written communications

Customer satisfaction

Education

Associates Degree CompTIA A+

Job description

Responsibilities

• Support Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up-to-date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLAs via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Qualifications

Physical and Mental Requirements:

Ability to routinely lift 40 lbs, walk long distances, stand and bend in tight spaces; drive short and long distances; maintain composure under pressure; adapt to change; ability to grasp information quickly.

Knowledge:

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.

Skills:

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external.

Education:

• Associates Degree CompTIA A+ (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply. Quest will not accept unsolicited resumes from agencies and will not be responsible for paying agency fees.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.