Spec, Infra Support Srvcs

Quest Diagnostics; San Juan Capistrano (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Quest Diagnostics is seeking a Field IT Support professional in San Juan Capistrano, California to deliver essential IT support services for laboratory operations. The role requires proactive maintenance of systems, troubleshooting service tickets, and supporting voice and data communications.

The ideal candidate will have an Associate’s Degree or CompTIA A+ certification and skills in Problem Management and Time Management. This position emphasizes customer satisfaction and the ability to adapt under pressure.

Qualifications

• Ability to routinely lift 40 lbs and walk long distances.
• Entry-level understanding of IT support skills.
• Ability to maintain composure under pressure while adapting to change.

Responsibilities

• Support Tier-2 Field IT support and troubleshoot service center tickets.
• Perform maintenance and updates on all systems in a timely manner.
• Contribute to team goals and assist in inventory management.

Skills

Problem Management

Time Management

Organizational Skills

Verbal and Written Communications

Customer Satisfaction

Education

Associate’s Degree or CompTIA A+

Job description

Job Description

Responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.

Responsibilities

• Support Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management
• Troubleshoot and resolve all service center tickets routed to your Assignment Group
• Perform IMAC all systems as applicable
• Perform maintenance, patches, and updates to all systems in a timely manner
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products
• Contribute to team and Quest specific short, mid, and long term goals
• Assist in inventory management
• Assist in coordination of asset disposal for Quest Diagnostics Workstation machines and peripherals
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Qualifications

Physical and Mental Requirements: Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. Maintain composure under pressure; adapts to change; ability to grasp information quickly.

Knowledge

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on the job training.

Skills

Solving problems, MS office programs, Problem Management, Time Management, Organizational Skills, proficiency in verbal and written communications, strong commitment to customer and employee satisfaction, ability to work with customers, both internal and external.

Education

• Associate’s Degree CompTIA A+ (Preferred)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.