Onsite IT Helpdesk Technician, Secret Clearance

Client Solution Architects; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

CSA Global Inc. is seeking an IT Helpdesk Technician to提供 onsite support at CNIC Headquarters, Washington Navy Yard, DC. You will deliver second‑tier assistance for PCs, servers, and mainframe applications, collaborating with network services and systems engineering to restore service.

The role requires an active Secret clearance, a bachelor’s degree, and several years of DoD‑level experience, with strong knowledge of Windows 10/11, M365, Active Directory, and ITIL‑style ticketing.

Qualifications

• Active Secret Clearance required.
• Bachelor’s degree.
• Six years of technical experience with hardware and software.
• Excellent customer interface skills.
• 3+ years of Tier 2/desktop support in a DoD/government environment.
• CompTIA A+, Network+ or equivalent certifications.
• Strong knowledge of Windows 10/11, M365, AD, Group Policy, TCP/IP, DNS, DHCP, LAN/WLAN, VPN, and enterprise endpoint troubleshooting.

Responsibilities

• Support, troubleshoot, and remediate issues pertaining to current and future versions of desktop operating systems, including Windows 10/11.
• Install, support, troubleshoot and remediate issues with PC hardware and software.
• Accurately complete CNIC user agreement forms and related property control processes.
• Integrate printers, scanners, and other peripherals into users’ workstations.
• Configure and support end-user network connectivity (wired and wireless).
• Demonstrate knowledge of Android and iOS devices and enterprise mobile management.
• Provide support for CAC/PIV smart cards, middleware, PKI certificates, and derived credentials.
• Log and document incidents in the CNIC G2 Trouble Ticket Tracking Database within defined SLAs.
• Perform equipment relocation, upgrades, and preventive maintenance of IT hardware.

Skills

Tier 2 support

Customer service

End-user support

Windows 10/11

Active Directory

Group Policy

VPN

DNS

DHCP

Microsoft 365

MDM

PKI

Education

Bachelor’s degree

Tools

CAC/PKI tooling

Polycom VTC

Job description

CSA Global Inc. is seeking an IT Helpdesk Technician to提供 onsite support at CNIC Headquarters, Washington Navy Yard, DC. You will deliver second‑tier assistance for PCs, servers, and mainframe applications, collaborating with network services and systems engineering to restore service.

The role requires an active Secret clearance, a bachelor’s degree, and several years of DoD‑level experience, with strong knowledge of Windows 10/11, M365, Active Directory, and ITIL‑style ticketing.