Tier II IT Service Desk Technician

Nisga'a CIOPS; Albuquerque (NM); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Job summary

Nisga’a CIOPS seeks a Service Center Technician II to deliver professional IT support for DOI/IA users and DoD customers. You will handle Tier II incidents, manage tickets, and coordinate with cross‑functional teams to resolve issues efficiently.

The role emphasizes documentation, punctual updates, and proactive problem solving, including remote support and reporting on activity and asset accountability.

Qualifications

• High school diploma or GED with ITIL v4 familiarity or certification.
• CompTIA A+ certification preferred and beneficial.
• Two years of computer or IT support experience required.

Responsibilities

• Receive and respond to customer inquiries via phone, email, or ticketing system.
• Accept and process all incident, problem, and change tickets promptly.
• Diagnose Windows client/server hardware and software issues and escalate as needed.
• Document all actions, updates, and resolutions in the ticketing system.
• Provide remote assistance using approved tools and maintain customer satisfaction.
• Generate reports on support activity, asset accountability, and events.

Skills

Technical support

Customer service

Ticketing systems

Remote/Phone support

Education

High School Diploma or GED

ITIL v4 Certification

CompTIA A+ Certification

Tools

Service Center Ticketing System

DameWare

Windows troubleshooting

Job description

Nisga’a CIOPS seeks a Service Center Technician II to deliver professional IT support for DOI/IA users and DoD customers. You will handle Tier II incidents, manage tickets, and coordinate with cross‑functional teams to resolve issues efficiently.

The role emphasizes documentation, punctual updates, and proactive problem solving, including remote support and reporting on activity and asset accountability.