Tier-2 Help Desk Support (Field IT)

Staffing-Agency-Recruitment; Battle Ground (WA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds.

The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Strong prioritization skills.
• Ability to adapt to changing technologies and learn new technologies.
• Bachelor's in Information Technology or Associates plus 3-5 years of Experience.
• Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
• Desktop/Laptop Imaging experience.
• Hardware & software Application Maintenance and Support.
• Perform asset management requirements.
• Comply with Williams IT Standard Processes and Procedures.
• Comply with IT Client Services organization and IT security policies.
• Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.

Responsabilités

• Provide Application and Desktop Support services, troubleshooting PC, network, phone, printer hardware and software, mobile devices, handhelds.
• Participate in technology refresh projects, provide in-person, desk-side and remote support to business users.
• Serve as the initial point of contact for troubleshooting all IT related problems.
• Communicate effectively and professionally with business users, clients and internal IT support elements.

Connaissances

Customer service

Communication

Prioritization

Adaptability

Desktop support

Troubleshooting

ITIL knowledge

Field travel readiness

Formation

Bachelor's in Information Technology

Associate degree + 3-5 years experience

Outils

ServiceNow

Active Directory

Citrix

Remote Desktop

Windows 10

Description du poste

Experience level: Associate

Experience required: 5 Years

Education level: All education level

Job function: Information Technology

Industry: Oil & Energy

Pay rate : View hourly payrate

Total position: 1

Relocation assistance: No

Visa sponsorship eligibility: No

Travel

Approximately 20% travel to field offices (Eugene, OR, Tri-Cities, Seattle, Eastern Washington, and other regional locations)

Job Description

The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

Requirements/Qualifications

• Excellent customer service, interpersonal and communication skills
• Strong prioritization skills
• Ability to adapt to changing technologies and learn new technologies
• Bachelors in Information Technology or Associates plus 3-5 years of Experience
• Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
• Desktop/Laptop Imaging experience
• Hardware & software Application Maintenance and Support
• Perform asset management requirements
• Comply with Williams IT Standard Processes and Procedures
• Comply with IT Client Services organization and IT security policies
• Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
• Duties as assigned by manager

Technology Requirements

• MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
• Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers
• Skills: excellent customer service and communication skills with the ability to explain technical concepts in layman's terms,tri-cities, seattle, eastern washington, and other locations as needed,approximately 20% travel to regional field offices, including eugene,previous field it support required