Tier-2 IT Help Desk Support

Globalchannelmanagement; Battle Ground (WA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Globalchannelmanagement in Battle Ground, WA, seeks an experienced Tier-2 IT Help Desk Support for onsite operations five days a week. The role emphasizes customer service, clear communication, and hands-on troubleshooting across Windows PCs, networks, mobile devices, and printers.

The ideal candidate has AD experience (password resets, account unlocks) and a basic understanding of Group Policy and user provisioning, with prior field IT support.

Qualifikationen

• 5–10 years of relevant experience acceptable in lieu of a college degree.
• Excellent customer service and communication skills.
• Troubleshooting: Windows PCs, basic networking, mobile devices (iPhone), printers.
• Familiarity with Active Directory, including password resets and account unlocks.
• Introductory understanding of Group Policy and user provisioning.
• Previous field IT support required.
• Oil & Gas/Energy background Highly Preferred.
• Customer satisfaction and focus on quality resolution.
• Ticket and issue resolution with minimal KPI tracking.

Aufgaben

• Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment.
• Provide Tier-2 IT support to operations teams.
• Escalate and coordinate issues with enterprise infrastructure and network teams as needed.
• Communicate technical issues clearly to non-technical pipeline operators and operations leadership.
• Perform basic backend/software management tasks and coordinate system changes with the enterprise team.
• Use the ticketing system to manage service requests and provide remote support.

Kenntnisse

Customer service

Communication skills

Troubleshooting Windows

Networking basics

Mobile devices

Printers

Active Directory

Group Policy

User provisioning

Field IT support

Oil & Gas background

Ausbildung

High school diploma or GED

Jobbeschreibung

Tier-2 IT Help Desk Support needs 5–10 years of relevant experience is acceptable in lieu of a college degree (high school diploma/GED is sufficient).

REQUIRES:

• Excellent customer service and communication skills with the ability to explain technical concepts in layman's terms.
• Strong troubleshooting skills for: Windows PCs, Basic networking, Mobile devices (iPhone), Printers
• Familiarity with Active Directory, including password resets and account unlocks.
• Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators.
• Previous field IT support required.

• Oil & Gas/Energy background Highly Preferred

• Customer satisfaction.
• Ticket and issue resolution (no heavy KPI tracking; focus is on quality resolution).

• Monday–Friday (5 days a week onsite)
• 20% travel including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.

DUTIES:

• Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment.
• Provide Tier-2 IT support to operations teams.
• Escalate and coordinate issues with enterprise infrastructure and network teams as needed.
• Communicate technical issues clearly to non-technical pipeline operators and operations leadership.
• Perform basic backend/software management tasks and coordinate system changes with the enterprise team.
• Use the ticketing system to manage service requests and provide remote support.