Tier 2 Help Desk Engineer: Cloud & Networking

Green Key Resources; Melville (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Green Key Resources is assisting a fast-growing Long Island-based MSP to hire a Level 2 Help Desk Technician to join their engineering team. This role focuses on hands-on IT support for Windows environments, Microsoft 365, and on-site or remote troubleshooting for client sites.

You will handle Level 1 and 2 support, configure workstations, assist with migrations and cloud projects, document resolutions, and escalate complex issues to senior engineers.

Qualifications

• 1–3 years of Help Desk or MSP experience.
• Strong knowledge of Microsoft 365 administration and support.
• Solid understanding of networking fundamentals (TCP/IP, VPNs, switches, DHCP, DNS).
• Experience supporting Windows 10/11 environments.
• Familiarity with Active Directory and common business apps.
• Ability to independently troubleshoot hardware and software issues.
• Excellent communication, customer service, and problem-solving skills.
• Valid driver’s license and willingness to travel to local client sites.

Responsibilities

• Provide Level 1 and Level 2 support via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online.
• Perform basic networking tasks (VLAN configuration, DHCP, DNS).
• Configure and deploy user workstations and accounts; document resolutions.
• Assist with migrations, upgrades, hardware rollouts, and cloud implementations; escalate as needed.

Skills

Microsoft 365 administration

Networking fundamentals

Windows 10/11 support

Customer service / communications

Tools

MSP RMM platforms

PSA platforms

PowerShell basics

Job description

Green Key Resources is assisting a fast-growing Long Island-based MSP to hire a Level 2 Help Desk Technician to join their engineering team. This role focuses on hands-on IT support for Windows environments, Microsoft 365, and on-site or remote troubleshooting for client sites.

You will handle Level 1 and 2 support, configure workstations, assist with migrations and cloud projects, document resolutions, and escalate complex issues to senior engineers.