VIP IT Support Lead & Service Desk Specialist

Columbia University in the City of New York; New York (NY); Híbrido; USD 76.000 - 90.000; Jornada completa

Descripción de la vacante

Columbia University in the City of New York seeks a Senior Service Specialist to provide advanced desktop, laptop, and network support across CUIMC, including executive-level users. The role includes mentoring staff, coordinating ticket workflows, and leading project work with both onsite and remote support.

Ideal candidates will supervise and guide junior team members, collaborate with IT peers, and stay current with technology trends to improve services and end-user experiences.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent combo of education and experience.
• 4 years of progressive IT operations experience including lead or supervisory capacity.
• Advanced proficiency with Windows operating systems and Windows networking concepts.
• Strong in AD administration and Outlook/Exchange client support.
• Excellent written and verbal communication, able to work under pressure.

Responsabilidades

• Provide onsite and remote Tier 2/3 support for end users on campus and at remote locations.
• Deliver high-touch support for VIP users and provide backup coverage as needed.
• Plan and implement hardware/software upgrades, installations, and custom configurations.
• Collaborate with vendors and CUIMC IT staff to troubleshoot, research, resolve, and document issues.
• Lead ticket triage, coordinate small to mid-sized projects, and document new workflows.

Conocimientos

Windows OS proficiency

Active Directory

Outlook/Exchange

IT operations

Team leadership

Educación

Bachelor's degree in IT/CS or equivalent

Herramientas

ServiceNow

Drive Encryption

Descripción del empleo

Columbia University in the City of New York seeks a Senior Service Specialist to provide advanced desktop, laptop, and network support across CUIMC, including executive-level users. The role includes mentoring staff, coordinating ticket workflows, and leading project work with both onsite and remote support.

Ideal candidates will supervise and guide junior team members, collaborate with IT peers, and stay current with technology trends to improve services and end-user experiences.