Tier 2 Desktop Support Technician - VIP & Multi-Location

Stratasys Ltd; Minnetonka (MN); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Total rewards program

Job summary

Stratasys Ltd in Minnesota is seeking a Desktop Service Technician II to provide advanced Tier 2 end-user support for hardware, software, mobile devices, and collaboration tools. You will serve as escalation for complex issues, deploy and maintain workstations, support onboarding, manage asset lifecycles, and contribute to improvements.

The role requires strong customer service, independent work, and collaboration with IT teams.

Qualifications

• Associates Degree in IT/MIS or 3+ years relevant work experience.
• 2+ years in field service, technical support, help desk, or equipment maintenance.
• Proven experience as a Field Service Technician or similar role.
• Strong knowledge of electronic and mechanical systems, incl. troubleshooting, repairs, preventive maintenance.
• Excellent customer service, communication, and time management in a field-based environment.
• Ability to work independently, coordinate with internal partners, and support flexible business needs.

Responsibilities

• Provide Tier 2 support for hardware, software, OS, mobile devices, printers, and peripherals.
• Serve as escalation point for incidents unresolved by the Service Desk.
• Diagnose and resolve complex technical issues while meeting SLA objectives.
• Provide white-glove support for executives, VIPs, board meetings, and high-visibility events.
• Support local and remote users across multiple locations.
• Deploy, configure, and maintain desktops, laptops, mobile devices, and workplace technology solutions.
• Support employee onboarding, offboarding, hardware refresh programs, and Windows migrations.
• Manage inventory, asset tracking, warranty coordination, and device lifecycle activities.
• Assist with software deployments, patching, and endpoint management initiatives.
• Support Microsoft 365, Teams, Teams Rooms, conferencing equipment, docking stations, monitors, and peripherals.
• Coordinate with Infrastructure, Networking, Security, and vendors to resolve issues and support projects.
• Create and maintain technical documentation, knowledge base articles, and SOPs.
• Identify recurring issues and recommend process improvements.
• Participate in testing, validation, and implementation of new technologies and services.
• Share knowledge and mentor junior technicians as needed.
• Follow all company safety policies and procedures.
• Attend required company training.

Skills

Customer service

Technical support

Troubleshooting

Communication

Time management

Independent work

Education

Associates Degree in IT/MIS

Tools

ServiceNow

Job description

Stratasys Ltd in Minnesota is seeking a Desktop Service Technician II to provide advanced Tier 2 end-user support for hardware, software, mobile devices, and collaboration tools. You will serve as escalation for complex issues, deploy and maintain workstations, support onboarding, manage asset lifecycles, and contribute to improvements.

The role requires strong customer service, independent work, and collaboration with IT teams.