Desktop & Endpoint Support Technician I

Stratasys; Belton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Stratasys, based in Belton, TX, is seeking a Desktop Service Technician I to provide frontline IT support for end-user computing. You will troubleshoot hardware, software, and peripherals, assist with deployments, and help resolve incidents with a strong emphasis on customer service.

The role requires 1+ year of relevant tech support experience, an associate degree or equivalent work history, and the ability to collaborate with server, network, and security teams. Travel is regional up to 10%.

Qualifications

• Associates Degree in IT/MIS or 2+ years of related work experience.
• 1+ year of technical support, field service, help desk, or equipment maintenance experience.
• Basic understanding of electronic and mechanical systems with troubleshooting ability.
• Strong willingness to learn, adapt to new technologies, and follow procedures.
• Good communication and interpersonal skills to support customers and internal users.
• Ability to work in a team and support flexible business needs.

Responsibilities

• Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues
• Troubleshoot and resolve hardware, operating system, application, and connectivity problems
• Serve as an escalation point for issues that cannot be resolved by the Service Desk
• Deliver excellent customer service while maintaining service level objectives
• Create and maintain technical documentation, knowledge base articles, and support procedures
• Identify recurring issues and recommend process or technology improvements
• Participate in testing and deployment of new technologies and services
• Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions
• Support office technology including meeting room systems, docking stations, monitors, and peripherals
• Work with server, network, and security teams during incident resolution and project implementations
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

Skills

Technical support

Customer service

Team player

Communication skills

Education

Associate degree in IT/MIS or related experience

Tools

Microsoft 365/Teams

ServiceNow

Job description

Stratasys, based in Belton, TX, is seeking a Desktop Service Technician I to provide frontline IT support for end-user computing. You will troubleshoot hardware, software, and peripherals, assist with deployments, and help resolve incidents with a strong emphasis on customer service.

The role requires 1+ year of relevant tech support experience, an associate degree or equivalent work history, and the ability to collaborate with server, network, and security teams. Travel is regional up to 10%.