Desktop Service Technician I

Stratasys Ltd; Belton (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Stratasys Ltd in the United States is seeking a Desktop Service Technician I to deliver frontline technical support for end-user devices and software across the organization.

You will troubleshoot hardware, operating systems, apps, and connectivity, assist with device deployments and onboarding, and maintain technical documentation while collaborating with server, network and security teams to resolve incidents and improve processes.

Qualifications

• Associates Degree in IT/MIS or 2+ years of relevant experience.
• 1+ year of technical support, field service, help desk, or equipment maintenance.
• Basic understanding of electronic and mechanical systems.
• Ability to learn quickly and follow documented procedures.
• Good communication and teamwork skills.

Responsibilities

• Provide Tier 2 support for desktop, laptop, mobile devices, printers, and peripherals.
• Troubleshoot hardware, OS, applications, and connectivity issues.
• Serve as escalation point for issues that cannot be resolved by the Service Desk.
• Deliver excellent customer service while meeting service level objectives.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Identify recurring issues and recommend process or technology improvements.
• Participate in testing and deployment of new technologies and services.
• Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions.
• Support office technology including meeting room systems, docking stations, monitors, and peripherals.
• Work with server, network, and security teams during incident resolution and project implementations.
• Follow all company safety policies and procedures.
• Attend all required company training.
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values.

Skills

Technical support

Customer service

Team collaboration

Communication skills

Education

Associates Degree in IT/MIS

Tools

ServiceNow

Job description

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The DesktopService Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day‑to‑day support of the organization's end‑user computing environment.

What you will be doing:

• Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues
• Troubleshoot and resolve hardware, operating system, application, and connectivity problems
• Serve as an escalation point for issues that cannot be resolved by the Service Desk
• Deliver excellent customer service while maintaining service level objectives
• Create and maintain technical documentation, knowledge base articles, and support procedures
• Identify recurring issues and recommend process or technology improvements
• Participate in testing and deployment of new technologies and services
• Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions
• Support office technology including meeting room systems, docking stations, monitors, and peripherals
• Work with server, network, and security teams during incident resolution and project implementations
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

Must have for this role:

• Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree
• 1+ year of relevant technical support, field service, help desk, or equipment maintenance experience
• Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting
• Strong willingness to learn, adapt to new technologies, and follow documented procedures
• Good communication and interpersonal skills with the ability to support customers and internal end users
• Ability to follow instructions, work effectively within a team, and support flexible business needs

Nice to have:

• Previous ServiceNow experience a plus
• Strong verbal and written interpersonal and communication skills
• Excellent follow-through, attention to detail, and task management skills
• Strong problem-solving skills and sound decision‑making ability
• Coursework, certification, or hands‑on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

To perform this job successfully

an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. Please view Equal Employment Opportunity Posters provided by OFCCP here .