Tier 2 Desk-Side IT Support Specialist (Remote/Onsite)

Ignite IT; Washington (District of Columbia); Sur place; USD 90 000 - 110 000; Plein temps

Résumé du poste

Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This role blends hands-on desktop support with administrative coordination to ensure smooth day-to-day IT operations and successful project execution.

The ideal candidate will have experience supporting government, business, and IT personnel while delivering Tier 2 desk side and remote support in a fast-paced environment.

Qualifications

• Associate degree or equivalent IT experience.
• 4+ years of progressively responsible IT support experience.
• U.S. Citizenship with ability to obtain High Public Trust clearance.
• Experience supporting government, business, and IT personnel.

Responsabilités

• Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
• Perform software installations, updates, and hardware troubleshooting in a fast-paced environment.
• Diagnose and resolve complex issues involving: Windows OS, Active Directory, Azure Virtual Desktop performance, SCCM client health, BitLocker recovery, Microsoft Intune-managed devices.
• Perform system imaging, patch deployment, and configuration management using SCCM and Microsoft Intune.
• Manage user accounts, permissions, and group policies within Microsoft 365 and Active Directory.
• Collaborate with Tier 3 support and Infrastructure teams on escalated issues and advanced troubleshooting.
• Document and track service tickets, resolutions, and support activities in ServiceNow.
• Maintain and organize project files, reports, and technical documentation in electronic and manual formats.
• Monitor IT asset inventory and assist with procurement tracking.
• Ensure compliance with IT security policies, standards, and procedures.
• Handle sensitive or classified materials with discretion and accuracy.
• Lift and move equipment weighing 50 pounds or more as needed.

Connaissances

Active Directory

Azure Virtual Desktop

SCCM

Intune

BitLocker

Microsoft 365

ServiceNow

Office Suite

SharePoint

Formation

Associate’s degree in IT/CS

Outils

SCCM

Microsoft Intune

Active Directory

Azure Virtual Desktop (AVD)

BitLocker

Microsoft 365

ServiceNow

Microsoft Office Suite

SharePoint

Description du poste

Ignite IT is seeking a Tier 2 Desk Side Support IT Specialist to provide mid-to-senior level technical and administrative support for IT operations in Washington, DC. This role blends hands-on desktop support with administrative coordination to ensure smooth day-to-day IT operations and successful project execution.

The ideal candidate will have experience supporting government, business, and IT personnel while delivering Tier 2 desk side and remote support in a fast-paced environment.