Tier 2 Cloud Support Engineer - Hybrid Cloud & Security

Virtual Heroes; Raleigh, Northern (NC, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Applied Research Associates, Inc. (ARA) in Raleigh, NC seeks a Tier 2 Cloud Support agent to diagnose and resolve access and authentication issues across virtual machines and cloud infrastructure.

The role requires a US citizenship, active Secret clearance, and 2–4 years in IT. Responsibilities include provisioning and securing VMs, managing access, monitoring security, and documenting actions in Jira/ServiceNow.

Qualifications

• Bachelor’s degree or higher in IT, CS, or related field.
• Experience with hybrid cloud environments and scripting/automation.
• Must be a US citizen with active Secret clearance.

Responsibilities

• Diagnose and resolve access, connectivity, and authentication issues across VMs and shared resources.
• Provision, configure, and secure virtual machines and cloud infrastructure using best practices.
• Manage user and system access for cloud and on-premise environments, including identity and policies.
• Monitor system health and security incidents; escalate and assist in containment as needed.
• Maintain documentation within ticketing systems (e.g., Jira, ServiceNow).
• Collaborate with end users to validate system changes and escalate complex issues with logs.
• Balance fast ticket resolution with long-term supportability through documentation and scripting.

Skills

Cloud support

Security clearance

US citizenship

Communication

Education

Bachelor's degree in IT/CS

MS in IT/CS

Tools

PowerShell

Bash

Python

Terraform

Job description

Applied Research Associates, Inc. (ARA) in Raleigh, NC seeks a Tier 2 Cloud Support agent to diagnose and resolve access and authentication issues across virtual machines and cloud infrastructure.

The role requires a US citizenship, active Secret clearance, and 2–4 years in IT. Responsibilities include provisioning and securing VMs, managing access, monitoring security, and documenting actions in Jira/ServiceNow.